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Onions?

Written by Carolyne Wahlen

I like to keep an eye on the competition.

So, when one of our golf club clients mentioned a firm of employment solicitors that “really knew their onions”, I was understandably curious.

A Google search later, and I felt a lot happier, thanks to their 3.8-star rating on Google My Business.

You might be thinking 3.8 isn’t too bad – it’s better than nothing after all.

But when you’re a professional adviser, slightly better than rank average isn’t exactly stellar.

I was curious to see why the rating was so low, so read the reviews.

First one was from a month ago – five stars and perfectly fine.

However, the next three (completing the entire gamut of reviews) were all talking about the firm as if it were a local restaurant.  Not relevant in any way.

What had the solicitors done about it?

Well, rather than recognising that they needed to get a few/many more genuine Google reviews to push the silly reviews down the page, they decided to go old-school lecturing on them.

They replied to each review (which you should always do) and told the person who wrote it to take it down.  Which hasn’t and never will happen!

So, I am now reassured about the challenge these solicitors present to us – none at all!

P.S. We have 22 reviews and a 5 star rating on Google My Business – check out what people are saying about us here.

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About Carolyne

Carolyne has run a successful business since 2003, is a well-respected speaker, and author of all things HR. There are many, many business owners across the country who have had their very stressful employee issues magically disappear because they’ve teamed up with Carolyne and Gap HR.

Why Gap HR?

We exist to help you stay legal, compliant and profitable, without shelling out for an in-house HR manager. Over 180 clients benefit from the experience and expertise of the Gap HR team.

 

Call us on 01491 598 600

Email me on cw@gaphr.co.uk

 

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  • If you are an employee and feel that you have been treated badly, then we strongly advise you to contact ACAS:

    Call the ACAS Helpline on 0300 123 1100 for free support and advice.

    Simply get in touch and they'll provide you with clear and confidential guidance about any kind of dispute or query that you have about relationship issues within the workplace.

    You may want to know about employment rights and rules, best practice or you may need advice about a dispute.

    Whatever it is, just give ACAS a call, their team are on hand to respond within the hours: Monday-Friday, 8am-8pm and Saturday, 9am-1pm.

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Where our clients are:

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“We have been using Gap HR for several years now. Carolyne and her team are professional and efficient and we would not hesitate in recommending them for small businesses. It is a great relief to know we are supported by them for our HR advice and paperwork is kept up to date.”

Deb Green, Vermatech Pest Control

“I have been working with Carolyne and her team for 6 years now , when I first purchased 2Excel Logistics I found the HR scary as I wanted to do the right thing for my staff , with Gap HR on my side this all seemed easy and we have gone from 9 staff to 28 with no hassle what so ever , thank you to all at Gap HR”

Justin Wilkie, 2Excel Logistics

“So pleased to be working with Gap HR. They’ve straightened us out in no time. Their pricing is clear and they really know what they are talking about.”

Ashley Lewis, Wallingford Tiles and Bathrooms

“We are a growing company but do not have facilities in house yet for HR services in house. Gap HR is our go to service for all kinds of advice about HR for our business and we have found them very reliable, communicative and efficient. Would definitely recommend them”

Helen Gordon, Kitecreative

“Carolyne and team continue to provide great support to our business, with quick and accurate responses to help with our various HR needs.”

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“Gap HR have been at our side for a number of years now and are a great help in dealing with our HR needs”

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