“Gap HR have been absolutely brilliant for us! We have felt extremely supported and it’s brought great peace of mind. The team give great advice over the phone, and explain things in a clear, concise way so it’s both easy to digest and . Knowing that Gap HR is just an email or call away is a brilliant reassurance and I’d recommend the support to anyone.”

Matthew Lindsay,
Mi Pa Ltd

“Carolyne and the team are awesome, we couldn’t recommend them more highly. They’re not only experts who will give you clear direction but they are reliable, down to earth and someone you can trust which meant a lot for us!”

Amos Teshuva,

“I would gladly recommend Golf HR services to other golf clubs and I would no longer ever consider managing a business without their professional HR support.”

Mike Evans, Club Manager, Goring &
Streatley Golf Club

“Carolyne looks after all my HR needs and has put together a handbook and contract for all my staff; every month we talk through a different issue and she keeps me up to date with everything I need to know.”

Chantal Cornelius, Owner,
Appletree Marketing Ltd.

“Carolyne was ideal in providing HR advice and all the correct paperwork for my first hire of a member of staff. Affordable but detailed, and attentive. Perfect for the smaller business who wants their HR done, properly, without spending a fortune.”

James Butler, Owner,
Painless Business

“I love Carolyne’s reassuring and professional advice. She delivers a high standard of customer service. She was willing to talk to me outside office hours. This was of great benefit to me.”

Suzanne Millichap, Partner,
Millichaps Solicitors Practice

“Earlier this year we had a major problem with a senior Director stealing from our Company. This was a very delicate situation and Carolyne helped us overcome the situation step by step. Through her help and advice we managed to dismiss the man at no cost to the Company, whilst complying with the law all the way through. She was supportive to us during this time and we received expert advice throughout the whole process.”

Steve Bradford, Managing Director,

“Since starting work with Carolyne at Gap HR (on the HR Navigator package), we are all reaping the benefit of her knowledge and advice. The monthly training for managers/supervisors/team leaders is extremely positive on all fronts and there has been excellent feedback from the participants in the one-to-one and group sessions.

This is a very valuable service from Gap HR, helping us to empower our line managers, nip staff issues in the bud and stay legal!”

Carol Lailey, Administration Manager,
KCC Basildon Chemicals

“ESL Europe approached Carolyne of GAP HR in July 2011 when we realised we needed professional help to update our Employee Appraisal system.

Carolyne worked closely with our senior management to introduce a new system, train our managers and monitor our progress. As part of the training, Carolyne sat in on the real-life appraisal sessions and gave our managers individual coaching and feedback on how the appraisals were carried out.

She also encouraged us to hold an Employee Engagement Survey for the first time. This has given us valuable feedback to build on in our next phase of growth. She has been a great source of knowledge of HR best practice and an inspiration.”

David Cullum, Managing Director,
ESL Agmet Ltd

“After several years of trading, we reluctantly realised we needed more HR support to expand our business further. Gap HR, both Carolyne and Sue, have been an invaluable source of expert Employment Law advice.

We have a complex working system and they helped us create contracts which reflected the needs of the business, protected the business and complied legally. It is such a weight off our minds knowing that we can call Gap HR for help with on-going staff issues and can protect the company effectively.

Carolyne also coaches our line managers on Employment Law subjects such as how to successfully carry out a disciplinary, helping them to nip staff issues in the bud. They have changed how we deal with issues, for the better, and we would now never consider running our organisation without their expert HR advice.”

Philip Hoppenbrouwers, Owner and Managing Director,
ASD Learning

“Carolyne Wahlen of Gap HR stepped in when we had an urgent recruitment need. But her help went above and beyond that immediate need. She was able to help us advertise & interview candidates; created our employee contracts; reviewed our induction process and has continued to provide invaluable advice and support as our business has continued to grow. Carolyne has a no-nonsense approach, speaks in plain English and just gets things done. If you employ staff, you should consult Gap HR. It’s better to be safe than sorry.”

Cat Young, Owner,
Solve the Web

“Scribbles Studio has been working with Gap HR for 5 years. Since joining the business as our HR consultant, Carolyne has always proved to be a reliable, informative and trusted asset to the company, always providing first class advice on all aspects of employment law and steering the business through the highs and lows of staff employment.”

Robert Hunter, Commercial Director,
Scribbles Studio
david cullum agmet esl europe photo

“Gap HR is always readily available with appropriate advice. Carolyne is not afraid to confront difficult issues. She has a great sense of humour (very important when dealing with people). She understands how small businesses work, and has an entrepreneurial spirit so will understand how you feel about your business. Can’t row for toffees but knows how to “make the boat go faster” (the last one is a joke!)”

David Cullum, Financial Director,
Agmet ESL Europe
Artesian Logo

“Working with Carolyne has been a pleasure, we have had a busy time building our organisation over the last number of months and the fast, friendly HR advice Carolyne has offered has been pivotal in us moving forward.”

Alex McGuire, Head of Business Development,
Artesian Solutions

“Carolyne listens to the client needs carefully and only recommends the most effective and optimum solution to a given problem. She is prompt on delivery and results focused – something anyone would strongly value.”

Anirudh Deshpande, HR Director,

“Gap HR is really easy to work with. Very good at listening, clearly explaining things and saving me money!”

Charlotte Falkenau, Director,
Segais Hair & Beauty

“Gap HR keeps it informal, even in the trickiest situations, and gives us straightforward answers – no fluff!”

Gemma Gosden, Director,
ASD Learning

“I’ve been working with Gap HR for 2 years now and they have become my “go to” one stop phone call for all things employee related. Carolyne is clearly an expert in her field and have found her to be an invaluable member of my team.”

Ash Taylor, Director,
Ash Taylor Tennis
white rose automotivev logo

“I like to work with you over any other HR consultant because you’re always there to help and advise, so I never really have to worry about HR issues cos I know you’ll handle it or tell me what to do which gives enormous peace of mind.”

Will Baker, Director,
White Rose Automotive

“As a small business, it is not always cost effective to employ a HR Manager and Gap HR provided that solution. They take the time to understand the needs of your business and the people you employ so they are much more than just a HR Consultancy. I very much feel as if Gap HR are part of Warrington Golf Club and I am so pleased that I have that peace of mind. Gap HR take away the stress of dealing with HR matters and have saved me a lot of time as I no longer have to think about what sort of letter to write or policy. Within 12 months, I know Warrington Golf Club will be in a much better place not only as a business but also with a team of people who know they are being looked after.”

Tracy Rawlinson, Club Manager,
Warrington Golf Club

“We use you because we get full on personal attention back up with good value for money. Also you guys offer a very sympathetic edge to problems that the big corporate HR companies can’t deliver nor understand.”

Steven Foster, Director,
Axis Parcel Service

“Carolyne is straight down the line with her advice – no wooliness and cuts to the chase. She has a great understanding of our company and our employees enabling us to implement rigorous HR throughout.”

Opinder Liddar, Director,
lapd architects
2excel logistics logo

“I like that you always keep things clear and simple and never seem to over complicate the issues.”

Justin Wilkie, Managing Director,
2Excel Logistics
Anitas Beauty Centre Logo

“The staff employment contracts they prepare are watertight. They review existing contracts, find out what is missing and then prepare them so nobody can question them. This gives us the feeling that if we follow everything, nothing will go wrong. Now if anything were to happen I wouldn’t take any action without consulting Gap HR. If I need to make a tough decision like removing somebody then I feel that I would always get good advice from Carolyne and her team.”

Raj Deokar, Director,
Anita’s Beauty Centre

“HR plays a lesser part of my day to day duties; this is where Carolyne and her team prove to be invaluable. I am able to speak readily to them on the phone, bouncing ideas and gleaning information, enabling me to rapidly come to decisions knowing that they are both legal and sensible. Carolyne’s broad business knowledge and commercial acumen are enhanced by her recruitment skills, such as candidate profiling. I can absolutely recommend Gap HR; what impressed us about Carolyne and her team is the way she has tailored her service to our needs, as she has recognised the existing level of expertise within the company and offers help where we have gaps.”

Sue Mason, Business Support Manager,
Artesian Solutions
esl ecocleen services logo

“Being in regular contact with an HR expert gives us confidence when dealing with staff. She is very happy to front up situations and find solutions in a straight and fair way.”

Jean-Henri Beukes, Director,
Ecocleen Services
kcc basildon logo

“Since starting work with Gap HR, we are all reaping the benefit of Carolyne’s knowledge and advice. This is a very valuable service, helping us to empower our line managers, nip staff issues in the bud and stay legal!”

Ian Watling, MD,
KCC Basildon Chemicals
ace 4 kebabs logo

“Carolyne and her team have given me back time to do my actual job rather than all the HR issues. In terms of supporting me to keep an eye on HR, they are something I definitely want to keep”.

Susan Dally, Financial Director,
esl logo

“ESL Europe approached Gap HR Services when we realised we needed professional help to update our Employee Appraisal system. Carolyne worked closely with our senior management to introduce a new system, train our managers and monitor our progress. She has been a great source of knowledge of HR best practice and an inspiration.”

David Cullum, Managing Director,
ESL Agmet

“Real help when it’s really needed. Carolyne and the team are always there to support and guide us through the morass of UK employment laws. Knowing they are there at our side makes a difference in us successfully managing our employees. We highly recommend them.”

Tim Williamson, Director,
Key Lets Ayrshire

“We started working with Carolyne Wahlen in January 2009. Back then we employed 19 staff and like many small businesses were paying insufficient attention to Employment Law and the need for compliance. Now over ten years later, we are 27 people and have been guided by Gap HR throughout the journey. Friendly, attentive, prompt, all apply, but most importantly we can fully trust their professionalism and sleep-easy.”

Terran Churcher, Director,
Codegate Ltd

“I have been using the services of Gap HR for many years now. They are extremely proficient in the services they offer and the advice that they give. It is very reassuring to know that our HR policies and procedures are underpinned by the company with an in-depth knowledge of HR and many years’ experience providing HR guidance to companies similar in size and nature.”

Chris Hart, Operations Director,
AIT Partnership Group Ltd
electric star ltd

“With the underperforming members of staff, Carolyne was able to create a map for us. She told us ‘You need to have this discussion with them and put this in writing and give them this deadline. And if this doesn’t happen then your rights are this’. She gave us the confidence to have tricky conversations with people as well as the roadmap for their improvement or their exit from the business.”

Steve Macri,
Operations Director, Electric Star Ltd

“What I needed to be sure of was that there would be no comeback afterward. I had an initial conversation with Carolyne which was very helpful. She guided me through what we could say safely. We had the meeting with the employee and it was all fine. Part of the advice was to offer this person an alternative position which they declined. So we parted company. There were no further issues with them.”

Anneliese Cameron,
Co-Owner, Stephen Langton Inn

“We have been working with the Gap HR team since last summer when we turned to them in an hour of need! We would like to thank them for all their calm, professional, efficient support to help us get our requirements in place, and move forward in a professional manner.”

Diana Hathaway,
McNeills Fine Food & Rose Industries Ltd

“I placed a high value on the knowledge and advice provided by Carolyne and her team prior to the Covid-19 crisis, however, the guidance and support we have received during this difficult time has made me realise the true value of this knowledge. I would highly recommend GAP HR to anyone, for both the good times and the bad.”

John Nelson, Director,
Nelson Wash and Glasswashing Ltd

“We have been using Gap HR’s Services as our HR partners for several of years. The level of service we have received has been excellent. The Team are very responsive and has a wealth of knowledge. We would highly recommend Gap HR.”

Patrick Reynolds, Head of Operations,
Neotas Ltd

“We have worked with Carolyne and her team for the past year, gaining HR specialist advice on a range of topics. They have all been invaluable in sharing knowledge and experience, particularly in handling rapidly changing HR policies related to furlough and COVID-19. Their regular weekly clinics are an excellent way to catch up and their one-to-one advice is always friendly, open, and challenging.“

Stuart Duff, Head of Development,
Pearn Kandola LLP

It has been great working with Gap HR, their guidance has helped immensely with the day to day running of the business. The whole team are extremely responsive and knowledgeable which makes the experience a pleasurable one.

Will Cairns

Great support from the whole team. The knowledge, advice and support that Gap HR give is second to none. They give me the confidence to know that i am doing the right thing. 👍

Jeff Wicks

We are really delighted to have hooked up with Gap HR Services Limited – the team interpreted our brief perfectly and their advice and assistance was delivered in both a pragmatic and professional way. A big THANK YOU to both Carolyne and Cathy who steered us through the legislation with a best practice and smart approach. Gap HR’s sense of urgency in fulfilment and delivery matched our own so we can do nothing but positively recommend the team for your HR needs.


We receive excellent advice and service from the team at Gap. Professional, but helpful with any question big or small. They save us from many hours of debating if we should do x or y – just email Gap is the answer, which makes it easy for us and minimises mistakes – thank you Gap HR!

Jacqueline Shields

GAP HR supported us regarding a TUPE transition and they were amazing. They thought of everything and always took the time to explain to us if something was not entirely clear. They are also working fast, the colleagues are nice and friendly. Should you need HR support in the UK, I highly recommend them!

Zsuzsa Keskeny

Brilliant company and I highly recommend their services, professional HR services.

Robert Creer

I have been using GapHR for many years and find them a great company to work with. All of the team I have worked with are very professional and experienced in many areas. I would highly recommend using GapHR as there services are fantastic.

Tommy Fisher

After meeting Carolyne and her team via a business acquisition, I cannot thank them enough for the way they handled the TUPE. GAP HR are now a trusted partner and I have no hesitation recommending them to my clients as the service is an extension of our own and its exceptional.

David Hughes

GapHR are a top UK advisory firm and a “go to” place for any small business in need of expert advice. I’ve used their services over the past 12 years, across 3 of my companies and they have never let me down. A key thing which sets them apart in my experience is that understand the mindset of a business owner. They not only know employment law they can frame their advice in a commercial way so that it makes sense complete sense an owner. In a fast-moving sector such as employment law, they are an essential part of any organisation who wants to ensure that they operate best practices with staff.

Rob Goddard

Who We Work With