Hospitality HR Services

Hospitality HR Logo

Hospitality HR provides expert Employment Law and HR Advice to companies on an outsourcing basis: so you can get on with running your business while we do all the HR work!
We help you protect your business so that if it goes pear-shaped, you have all the options to deal with the situation. And stay legal.

We’ve been keeping you tribunal free since 2003!

Hospitality HR works with companies in the hospitality sector to make sure that they’re staying legally compliant, giving them peace of mind so they can focus on everyone else. When working with us, you’ll never have to worry about updating your contracts or handbooks, or if they’re illegal at all. Hospitality HR works to make sure that all your documents and business practices will keep you out of tribunal.

Hi, I’m Carolyne Wahlen

I founded Hospitality HR with the express aim of offering expert HR services support to small, owner-managed businesses that do not need an in-house HR Manager.

All initial inquiries with Hospitality HR are free of charge. We want to make it easy for you to get the best advice possible when it comes to employment law and dealing with challenging employees.

For more information about how we can help you, please call Carolyne on 01491 598 600 or complete a Free Online Enquiry and let us help to protect your business!




Call The HR Services and Employment Law Specialists Now


Who do we work with?






Steve Macri, Operations Director, Electric Star Ltd

“With the underperforming members of staff, Carolyne was able to create a map for us. She told us ‘You need to have this discussion with them and put this in writing and give them this deadline. And if this doesn’t happen then your rights are this’. She gave us the confidence to have tricky conversations with people as well as the roadmap for their improvement or their exit from the business.”





Anneliese Cameron, Co-Owner, Stephen Langton Inn

“What I needed to be sure of was that there would be no comeback afterward. I had an initial conversation with Carolyne which was very helpful. She guided me through what we could say safely. We had the meeting with the employee and it was all fine. Part of the advice was to offer this person an alternative position which they declined. So we parted company. There were no further issues with them.”



Diana Hathaway, McNeills Fine Food & Rose Industries Ltd

“We have been working with the Gap HR team since last summer when we turned to them in an hour of need! We would like to thank them for all their calm, professional, efficient support to help us get our requirements in place, and move forward in a professional manner.”

We will help you choose the right level of support. In our Tribunal Audit meeting we can quickly help you:

  • See where potential staff issues are in your business
  • Highlight any gaps or illegalities in your employee contracts and handbook
  • Create an action plan to deal with the nightmare scenario

Bar HR

“To tick the box”

Lounge HR

“To deal with every day staff issues

Private Room HR

“To deal with ongoing and potential staff issues proactively”

Employment contract template updated

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Employee handbook updated

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Unlimited legal updates, including annual handbook update

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Unlimited email support

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Unlimited telephone support

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Unlimited Zoom calls

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Unlimited documentation

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Site visits or formal Zoom meetings (disciplinaries, grievance, redundancy etc)

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Formal Zoom meetings (disciplinaries, grievance, redundancy etc)




On-site visits




Daily cost of package

Less than a Disney+ subscription

Less than a Netflix subscription

Less than a Spotify Family package

Please either call Carolyne on 01491 598 600 or complete the enquiry below:

Have a Question? Get in touch below...

    If you are an employee and feel that you have been treated badly, then we strongly advise you to contact ACAS:

    Call the ACAS Helpline on 0300 123 1100 for free support and advice.

    Simply get in touch and they'll provide you with clear and confidential guidance about any kind of dispute or query that you have about relationship issues within the workplace.

    You may want to know about employment rights and rules, best practice or you may need advice about a dispute.

    Whatever it is, just give ACAS a call, their team are on hand to respond within the hours: Monday-Friday, 8am-8pm and Saturday, 9am-1pm.

    Who We Work With