“Ogbourne Downs G.C, having recently moved to Golf HR, have been more than impressed by the service, attention to detail, professionalism and their expert guidance through contract structure and the legalities of Employment Law. They have offered and supplied a first-class service in all aspects of my dealings with the team. I highly recommend Golf HR to all golf clubs.”
“Exceptional service from Golf HR. Efficient, friendly, knowledgeable, quick to respond, keep in contact, a comfort blanket. A breath of fresh air being able to speak to a real person, introduction to staff etc. Very pleased to have found you, a relief to know we are in safe hands Thank you.”
“I have been using Golf HR for 2 years now and they provide an absolutely fantastic service from start to finish. Fortunately, we have only had 1 or 2 minor issues during that time but nevertheless they have made it very easy for me to resolve them. Having Golf HR on board really puts my mind at ease, especially now all the staff contracts are up to date and compliant. I can’t recommend them enough, they have been faultless and nothing is too much to ask, I would give more stars if I could (5 star).”
“Having only worked with GAPHR for a relatively short period of time we have been very impressed by their advice, approachability and the general relationship we have formed.”
“Super helpful service from Carolyne and the team. Everyone we have worked with has always been super efficient and friendly. We would definitely recommend Golf HR’s service to another Club.”
“Although hoped that we’d never need the services and support offered by Golf HR, the ‘security blanket’ offered by them was attractive…and much needed in the short time we have been a client! Their no fuss, can-do attitude…evident throughout the whole team…is just outstanding. Whether advising on member v member, member v staff or staff v staff issues, their advice is clear and consistent; and the support provided incredibly reassuring. Very much the extension of our own office team we were seeking. Arguably, the best investment in a long time!”
“We have been working with GolfHR for the past couple of years and I cannot recommend them more highly. They always navigate us through what can be a very challenging area with great professionalism.”
“Trentham Park GC moved to GapHR 3 or 4 years ago now. After the initial issue was resolved, there’s been little requirement until recently. In the past the club has dealt with Nadia & Carolyne, always professional with prompt advise. Not spoken to or had any dealings with Siji before but he has been equally professional, with swift replies.”
“Golf HR have help me navigate a number of tricky employee situations. I’ve always found them professional and understanding of my Club’s needs.”
“The service that Golf HR provides is second to none. Our business provides employment for just over 50 persons. Having ‘the peace of mind’, that Golf HR looks after our best interest and helps us to stay compliant. Weekly zoom meetings provide an excellent opportunity to keep up to date with information and hot topics, raised by the professional team. It enables us as a business, to ask questions and also has its networking benefits.
I would highly recommend Golf HR to other golf clubs.”
“The Golf HR team have been thoroughly professional in all aspects relating to our employees. They are quick to reply to email queries, provide excellent guidance, advice and support and are also very good at doing follow-ups post all queries. The annual updating of employee handbooks and contract advice is excellent, and we would highly recommend the team.”
“Wouldn’t it be nice if we still lived in a world where employing someone could be done with a simple handshake? This is definitely not the case! Thanks to the whole team at GolfHR for helping me deal with an incredibly anxious time. My only regret in all this…….I should have used GolfHR from the start! Lesson learned, and now my whole operation will be watertight. Thanks again.”
“Awesome team, on hand to help with everything in quick time. Has provided great peace of mind for us as a golf club.”
“Fantastic job done by Carolyne and her super team. They set up a whole range of new contracts and a super staff handbook. Quality of work is first class, and all dealings were great, very professional.
Recommend Golf HR to all clubs.”
“My simple existence as a golf professional was rocked eighteen months ago with false allegations made against me and no idea where to turn. Thirty-five years as a Professional and I felt so sick to the stomach, I felt like quitting.
Enter Golf HR.
Recommended by our own association and one of the best bits of advice I have EVER received from the PGA.
The Golf HR team guided me seamlessly through the various processes involved which enabled me to unanimously win my case against a disgruntled member of staff.
Recently, I had cause to let an employee go, something I have never once in all my time as a PGA Professional had to do. The service from Golf HR was invaluable and again allowed me to proceed with full knowledge that my procedures were correct.
A word of warning to anyone without this service in place. Do not be without this support. Pay the very reasonable monthly retainer and ensure you are covered for all of your working HR criteria. A priceless service which I will never be without again.”
“A big Thank you to Golf HR and team. They have been fantastic in dealing with all aspect. Their support andadvice has been outstanding, and speed of response is always prompt. I recommend them 100% as HR support.”
“I have worked with GOLFHR for the last 12 months supporting a golf club to manage its HR policies/procedure and support their wider needs. The team have been professional, diligent, hard-working, and responsive. Whenever support was needed, they were able to supply accurate much-needed guidance and advice. Nothing is too much trouble or seen as time-wasting. You can pose questions and always receive a well-thought-out and detailed reply. It makes your life a lot easier when you have the right support in place.
I would recommend GAPHR to other clients and in particular, golf clubs. I have much appreciated our working relationship. Well done, team.”
“A big thank you to the Golf HR team. They have been a fantastic partner to our golf club, helping us with our policies and advice on sensitive HR issues whenever we needed it. The team was also incredibly supportive and knowledgeable during a difficult disciplinary process, ensuring that we followed the best practices and conducted a fair and objective process.
We would highly recommend Golf HR to any other golf club.”
“Well where to start – firstly THANK YOU.
Thank You to Carolyne and her amazing team, having only got signed up in May, we have already reviewed and updated All Contracts of Employment, Implemented a fit for fit-for-purpose employee Handbook, and head on to a sensitive Information gathering Disciplinary process – Impressive.
The Customer Service we have received has been brilliant, with an operative at the end of phone realising Importance of your call and getting it handrailed to the correct consultant in a timely and efficient manner.
Although an Associate CIPD Member myself it has been worth its weight in Gold being signed up with Golf HR. Well done You Carolyne – you have a great team, keep up the great work.”
“Golf HR always went above and beyond to make sure our needs were met. They were very swift and thorough to any questions provided. I would recommend Golf HR to anyone looking for assistance in employment law.”
“Just signed up with Golf HR and was very impressed. What was proving quite a headache went incredibly smoothly due to your advice and guidance. Here’s to the future! 10/10”
“Absolutely fantastic service from Gap HR. They have been very understanding and professional during our time working together. I would recommend Gap HR to anyone.”
“What can I say about Golf HR that hasn’t already been said? “The expertise of the staff, combined with their friendly demeanour makes HR almost a joy”. I’m sure no one has said that before, yet but it’s been true for me!
A golf club manager for 20 years, I have been on board with Carolyne and Golf HR since the early days of the company, and have no hesitation stating that in my opinion, they are the HR industry leaders in the golf club world.
On the occasions when I have needed advice, it has been readily available, clear and concise.
I look forward to the weekly “HR in bite-sized chunks” – anecdotes which I find informative, well written and witty.”
“Cannot recommend Carolyne and the team enough and have done so many times to other golf club managers! A professional, attentive, prompt and friendly service. I take huge comfort from having their support services and knowing that the business is protected. Keep calm and call Golf HR!”
Ben Driver – Royal Blackheath Golf Club (March 2023)
“We have used GolfHR on a number of occasions and they have proved an invaluable service. They provide positive, relevant information and offer decisions and a clear process to help you get to where you want to be. I would not hesitate in recommending them.”
“Since the Club members became responsible for managing all aspects of the business, Golf HR has indeed been “keeping us out of the rough”. We have been given good advice ranging on topics from managing the furlough scheme, producing handbooks and giving advice on staff matters. Emails are answered swiftly, and the advice is clear. Reading the excellent Employment Law for private member golf clubs raises many issues but also reassures. I would, as would other colleagues, highly recommend Golf HR”
“Having spoken to Carolyne on a few occasions, I was really grateful that she was able to help me with a sensitive issue. Her speed of action helped to settle a situation. I know this will not be the end but I am confident that she will continue to help and support me through a difficult situation at the next stage. I recommend her for any HR support you may need. Just pick up the phone.”
“I wanted to personally thank you and your fabulous team for all your help and professional support over the last couple of years. Unfortunately, as a club we’ve had quite lot of engagement with you over this period!!
Your support and help has been second to none. I always felt very comfortable and relaxed knowing the professional advice given was correct and in the best interest of the club, and that makes my job a lot easier and takes a massive weight of my shoulders!”
“I became Chairman of the golf club in August 2022 and since then I have had numerous dealings with Carolyne and the team at GolfHR. They have been enormously helpful both in terms of technical help as well as guidance on a number of tricky issues. Their response time has always been within a few hours of a request. I can’t recommend them highly enough.”
Frank Skinner – Rochester & Cobham Golf Club (December 2022)
“Sheer up-to-date competence every step of the way.
“We are new to Gap HR and have found them friendly and efficient in directing us through the minefield of employment legislation that a golf club would not normally come across.”
“I cannot recommend GolfHR more highly. They have always been extremely professional and brilliant to work with.”
“Orsett Golf Club moved to Golf HR around a year ago having previously being supported by a company who did not have a Golf focus and who’s customer support had become ‘distant’ and very transactional.
In the year that we have worked with Golf HR, Carolyne and the team have supported us with matters both Staff and Member-related. Golf HR are now seen as a partner, they have helped us shape policy and are a welcome sounding board with a depth and breadth of experience in golf that we’ve not before experienced.
The guidance and support we have received from Carolyne and the team at Golf HR has been nothing short of exceptional. I would not hesitate in recommending Golf HR.”
“This is the second Club where we have worked with Golf HR, and it offers great confidence that we are able to do things right.
Our Employee Handbooks and Employment Contracts are all up to date and the future prompts we will receive to keep updated are always a great help. I know that if any issues should arise, we are able to call upon first class guidance from the Golf HR team which is always undertaken in an efficient, understandable and concise manner. I have absolutely no hesitation in recommending their services.”James Washington – Huddersfield Golf Club (August 2022)
“We are not a large club and do not have the infrastructure to deal with complex issues such as new employee contracts and handbooks, so we joined Golf HR and they have been very helpful. For the first time we now have new, up-to-date contracts and employee handbooks in place. When we had more complex HR related issues, we were able to move packages for 3 months, the new package providing more comprehensive support, and it was great to have the Golf HR team helping us as we navigated the challenges. Fully recommend the Golf HR team to any golf club and comforting to know you have a team of dedicated professionals at the end of a phone line.”
“Very professional and efficient company and a good fit for Beverley and East Riding Golf Club. Our HR has been completely reviewed and the Club is in a far better place. Thank you.”
“As a business, we have only recently switched to Golf HR. The guidance and support we have received from Carolyne and the team at Golf HR has been nothing short of exceptional. Outstanding level of customer service and support. I would not hesitate in recommending Golf HR. A great team.”
“It has been great to finally work with Golf HR. Employee Handbooks and Employment Contracts are all now up to date. The guidance provided by Golf HR has been first class and the team at Golf HR are always very efficient in answering questions and queries.”
“I have been using Golf HR for over 2 years now and can’t fault their service. From automatically updating your staff contracts and employee handbook to providing quick and comprehensive advice if staff issues do arise, they do all the hard work so you don’t have to.
They are friendly, professional and very easy to work with, so I cannot recommend them enough.”
“Golf HR have been fantastic in dealing with all aspects of professionally managing our employees. Their expertise and support for our Club during a particularly challenging time has been outstanding, and we can’t thank them enough – particularly Nadia, Catherine & Carolyne. Highly recommended.”
“Golf HR have provided a fantastic, friendly service for us for over 5 years. They give clear, concise, constructive and easy to understand information and guidance which has been an invaluable support to our Club. I highly recommend them.”
“Great service! GolfHR are professional, helpful and have taken a huge workload off my shoulders. Any advice given is immediate and clear. Very happy with the service received.”
“GolfHR are SUPERB!
There help and support through any HR process is superb, and it is so good to have them in your corner when needed. They support you with understanding, compassion and integrity for all involved. A credit to the industry.”
“Carolyne and her team at GolfHR have been supporting us for about 4 years now. Their support has been outstanding every step of the way. Their speed of response is always prompt and their advice is consistently balanced and reassuring. The team and I cannot thank GolfHR enough for their support and guidance and I wholeheartedly recommend them to anyone who is considering appointing GolfHR as their HR solution.
A 10-star rating if it were possible!”Neil Darnell – Royal Ashdown Forest Golf Club (February 2022)
“We have found Golf HR to be very helpful – specifically in helping to update our staff contracts and handbook. Have also found Carolyne to be very helpful with all sorts of other HR advice and information. Highly recommended.”
“Helped us to resolve a potentially tricky staff issue by providing clear, concise, advice and followed this is with the necessary documentation. I was very impressed with the way in which they helped us deal with the matter and subsequently recommended to the Board of the Golf Club that we sign up as retained Clients. Going forward we will be reviewing the efficacy of our Staff Handbook and also will update employment contracts to ensure they properly reflect current legislation.”
“Golf HR are 5 Star
They have created and annually update our 120-page staff handbook, helping us look after our valuable staff and at the same time keep us shielded from employment law changes. Contracts are straight forward when you have a team that know what they are doing.
How anyone can keep up to date with the ever-changing loopholes that continue to surface, unless these are your specialist subjects?
Well they are for Golf HR. Carolyne Wahlen is first class, an industry specialist, making you feel at ease, with her in depth knowledge of all things employment law. She has created a team that are equally adept and helping us through the possible mine field of procedures required to help keep us safe from the risk of an expensive, and reputation damaging legal tribunal.
We thoroughly recommend the company.”
“I have been working with Golf HR now for a little over 3-months. It is clearly apparent that the recommendations I’d received from industry colleagues were valid. The professionalism of the entire team, the attention to detail demonstrated and a willingness to answer any question is credit to the organisation. There is also a professional humour to Golf HR – sending a breakfast tea bag and a chocolate bar in the post with a nice, relaxed letter was a simply creative masterpiece to get one to review contract drafts. Highly recommended.”
“Golf HR have helped me organise and update our employment structure. I found them professional and pleasant to work with and would highly recommend them.”
“A simply must have service for any golf club that takes its employment responsibilities seriously. Very professional service and quick responses are always received.”
“We are very satisfied longstanding clients of Golf HR.
More than ever, we have relied on Carolyne and her team to guide us through the HR aspects of Covid-19 something that is new to all of us. Golf HR has provided timely and concise interpretation of government policy regarding the CJRS minefield and been with us every step of the way since the first lockdown back in March. The weekly zoom meetings have been invaluable and are professionally hosted and presented by Carolyne and the team. The content of the meetings is delivered with a smile and some much-needed humour. I have absolutely no hesitation in recommending Golf HR to any prospective customers. The monthly retainer we pay provides great value for money and peace of mind, even more so since the emergence of COVID-19.”
“Fantastic service and support from Carolyne and the team. Would highly recommend Golf HR to any business needing support. They offer a range of flexible packages to suit your business requirements and are a great team to work with.”
“Carolyne and the Team at Golf HR have always been very helpful with good positive advice and always a very quick turn around when help is needed. I thoroughly recommend their service to any golf club looking for support in HR matters.”
“During 2020 the World changed and with it brought many challenges to businesses large and small. Whether a proprietary or members golf club the correct advice has never been more important when taking care of not only the business but also the employees. GolfHR have advised clubs throughout the pandemic with weekly zoom meetings on the job retention scheme along with all matters relating to employment – to most of us a ‘minefield’ to them a ‘walk in the park’. For those of us who have signed up and become clients not only do you receive great advice you also receive chocolate to make you feel better when reviewing emails and documentation.
Thank you, Carolyne and all the team – 1st class service.”
“Golf HR, in my opinion, are the ONLY company to put your trust into when dealing with your human resources. Their quick, tailored, supportive advice has aided me for the past seven years. I wouldn’t be confident to operate without them!”
“Just a quick thank you to Carolyne and the team at GolfHR. I get regular weekly updates keeping me informed of what they are doing and what’s new in the HR world. At the moment, there are Zoom meetings on relevant topics and follow-ups and information for me to download. I always get a swift response to any questions I ask and I feel reassured that if I do have a problem, they are there to see me through it. Well done! Keep up the great work and thank you!”
“Carolyne and her team have provided excellent support with all our HR needs. It’s very reassuring to have their expertise and not fall foul of the many potential pitfalls one hears about.”
“An excellent, cost-efficient way of dealing with your HR needs. Standard contracts, handbooks etc drafted without fuss. Advice given promptly, in a no-nonsense way. Very good to have Carolyn and team on side in times of crisis! Lastly, Golf HR have been awesome dealing with all things COVID, as the pandemic (and related government guidance) has developed. Highly recommended.”
“First-Class Service from a First-Class Team.”
“Carolyne and her team provided a first-class service when helping out with the golf club staff contracts. They have been exceptional in guiding us through the maze of furloughing and other HR matters.”
“It has been really reassuring to work with Golf HR knowing that we are covered from the perspective of Employee Handbooks and Employment Contracts. The guidance provided by Golf HR through the recent lockdown has been first class and the team at Golf HR are always very efficient in answering questions and queries.”
“Over the past two years I have had to use Golf HR for myself and the golf club. On a personal note, the support I received, and guidance given was very much appreciated as at times you feel on your own and not sure which way to turn.
The advice given was positive and as a Golf Club Manager please be assured that although Golf HR will have to work for the Club, you will receive 100% support from and independent HR advisor arranged by Golf HR as part of the GCMA support. I have also had to use Golf HR on a few occasions recently and again the advice led to positive decisions and no tribunals.
Recently the advice and support given in the weekly Zoom meetings headed by Carolyne and assisted by Julie and Nadia have been excellent and has helped me see my time through being furloughed and now helping me look at how we move forward. I would have no problem in recommending Golf HR to any golf club looking for their service.”
“Since engaging with Golf HR our experience with them has been excellent, providing us with support in HR that our business was not experienced & skilled in. The team at Golf HR make the complex subject of HR very straight forward. I would highly recommend that any club looking for support in this area get in contact with Carolyne.”
“We have been a client for a number of years now and they have supported us through a major restructuring and a number of staff discipline issues that have all been resolved, protecting the business. We have had both remote and on-site assistance. I have no hesitation in recommending on current level of service.”
“We have used Carolyne and her team for a number of years, and value the reassurance that we have professional advisers on-call to help us with every eventuality. I would not consider using any other HR company in the UK golf market today.”
“Great support for all our club issues especially in this ever increasingly difficult HR world.”
“I have found the company very helpful in developing / upgrading our HR systems.”
“Golf HR is a very professional, knowledgeable and efficient company and having worked with them now for many years, I know our HR is in safe hands. Employee handbooks and contracts of employment are very comprehensive and easy to follow. Carolyne and her team are very helpful and quick to respond. Excellent service, Many Thanks”
“A very professional organisation who make the administration of staff & keeping current with legislation as simple as it can be. I cannot recommend them highly enough.”
“I really liked Golf HR’s honesty. They provided advice and support (as well as decisions) on an ongoing misconduct case and the whole issue resulted in a satisfactory conclusion.”
“Very professional and efficient company and a good fit for Beverley and East Riding Golf Club. Our HR has been completely reviewed and the Club is in a far better place. Thank you.”
“Working with Golf HR has been refreshing. As a club I feel we have someone we can rely on to help us with any staff issues that may crop up. Carolyne and her team are very responsive. They keep things clear and simple and ensures important issues are dealt with using simple, jargon free processes.”
“Golf HR are a perfect partnership for us at Bishopswood Golf Course. Timely, Professional, Knowledgeable and good value!”
