You MUST understand

You MUST understand

I have a SEAT Ateca.

It’s not the most fashionable car in the world, but I’ve had it for a few years, and it’s served me well.

SEATs come with a three-year warranty, which I’ve been keen to keep it alive, so I’ve headed to the local dealer each year for the service.

And I’d have kept going indefinitely, but the events of the last couple of months have changed all that.

I turned up for my service, waited in the queue and started observing the goings on at the front desk.

What was clear straight away was the distinction between the sales staff and the service staff – there were several sales guys standing around doing nothing and one harassed looking service staff member, running around like a headless chicken.

One of the serene looking salesmen make the mistake of approaching me and asking if he could help.

I explained what I was there for, and he responded:

“Oh sorry, I can’t help – I’m sales”

After uttering those words, he moved onto the next person, also in the service queue, asking the same question and giving the same response.

That was when I lost it:

“Why are you asking if you can help? It is quite obvious we are waiting for the service desk. You obviously can’t help in any meaningful way and are just trying to look “helpful”. Why aren’t there more people on the service desk?”

Rather than apologising for the wait, offering a free coffee or turning on the TV to distract me, his reply was,

“Well, you have to understand, it’s a Saturday…”

Things escalated a tad from there, and I got a little louder, so much so that the dealership manager took over, proving himself no more useful, and again appealing that I must understand that it’s a Saturday.

And that’s the error, right there: I don’t have to understand it.

I don’t have to understand your staffing issues, your rota problems, your unwillingness to pay another hourly wage to shorten the customer line rather than increasing your profits.

Since that incident I have had to – unfortunately – replace the cambelt and water pump, get two new tyres, and have an MOT. About £1000. Not a penny of which the local SEAT dealer has seen enter their coffers.

Are you trying to make your customers to see things from your perspective, or are you looking at your business through their eyes?

you must understand

Reviews

     EXCELLENT rating  
 Based on 37 reviews 
    
  
 
       It is great having Gap HR working with us for all our HR.  Brilliant company.
     
   Nick Jobson 
 05/12/2023
 
 
 
 
     I absolutely enjoyed my recent experience working with Gap HR. There are several aspects of their service that stood out to me. Firstly, their responsiveness is truly remarkable. Gap HR consistently demonstrated the fastest response time to all our communications, which not only streamlined our processes but also instilled a sense of confidence in their support.

Secondly, their expertise in HR solutions for medium and small businesses is unparalleled. Gap HR's in-depth knowledge and experience in this niche are highly valuable. Their ability to navigate the complexities of HR for smaller enterprises is a significant asset and brings peace of mind.

Lastly, the team at Gap HR is an absolute pleasure to work with. Their caring and dedicated approach goes beyond the ordinary, making them not just service providers, but trusted partners. They bring a level of commitment that is truly exceptional, and it's evident that they genuinely care about the success and well-being of their clients.

In summary, Gap HR has become our first and foremost point of contact for any employment law support. Their combination of responsiveness, expertise, and unwavering dedication makes them an invaluable resource in the realm of HR and employment law.
     
   Alisa Tolmaciova 
 07/11/2023
 
 
 
 
     I work for a local council and we began working with Gap HR a few months ago. I have found them an absolute pleasure to work with - very responsive, thorough and knowledgeable. Above all I feel that I am working with a friendly and empathic team who understand our needs and are dedicated to helping us achieve what we need to achieve. I am very grateful to have their support.
     
   Claire Bird 
 11/10/2023
 
 
 
 
     GAP HR has been supporting our business for a while now and they are very helpful and thorough in everything they assist us with, from the small to big issues.  Great company to support your business.  All staff are friendly and on point with all the knowledge they share.
Thank you GAP-HR
     
   Neath Afan Gymnastics And Activities 
 15/09/2023
 
 
 
 
     It has been great working with Gap HR, their guidance has helped immensely with the day to day running of the business.  The whole team are extremely responsive and knowledgeable which makes the experience a pleasurable one.
     
   Will Cairns 
 27/06/2023
 
 
 
 
     Great support from the whole team. The knowledge, advice and support that Gap HR give is second to none. They give me the confidence to know that i am doing the right thing. 👍
     
   Jeff Wicks 
 06/06/2023
 
 
 
 
     We are really delighted to have hooked up with Gap HR Services Limited – the team interpreted our brief perfectly and their advice and assistance was delivered in both a pragmatic and professional way. A big THANK YOU to both Carolyne and Cathy who steered us through the legislation with a best practice and smart approach.

Gap HR’s sense of urgency in fulfilment and delivery matched our own so we can do nothing but positively recommend the team for your HR needs.
     
   BCAS Ltd 
 28/04/2023
 
 
 
 
     We receive excellent advice and service from the team at Gap. Professional, but helpful with any question big or small. They save us from many hours of debating if we should do x or y - just email Gap is the answer, which makes it easy for us and minimises mistakes - thank you Gap HR!
     
   Jacqueline Shields 
 24/04/2023
 
 
 
 
     Brilliant company and I highly recommend their services, professional HR services.
     
   Robert Creer 
 13/01/2023
 
 
 
 
     I have been using GapHR for many years and find them a great company to work with. All of the team I have worked with are very professional and experienced in many areas. I would highly recommend using GapHR as there services are fantastic.
     
   Tommy Fisher 
 11/01/2023

Who We Work With

It is great having Gap HR working with us for all our HR. Brilliant company.

Nick Jobson

05/12/2023

I absolutely enjoyed my recent experience working with Gap HR. There are several aspects of their service that stood out to me. Firstly, their responsiveness is truly remarkable. Gap HR consistently demonstrated the fastest response time to all our communications, which not only streamlined our processes but also instilled a sense of confidence in their support. Secondly, their expertise in HR solutions for medium and small businesses is unparalleled. Gap HR's in-depth knowledge and experience in this niche are highly valuable. Their ability to navigate the complexities of HR for smaller enterprises is a significant asset and brings peace of mind. Lastly, the team at Gap HR is an absolute pleasure to work with. Their caring and dedicated approach goes beyond the ordinary, making them not just service providers, but trusted partners. They bring a level of commitment that is truly exceptional, and it's evident that they genuinely care about the success and well-being of their clients. In summary, Gap HR has become our first and foremost point of contact for any employment law support. Their combination of responsiveness, expertise, and unwavering dedication makes them an invaluable resource in the realm of HR and employment law.

Alisa Tolmaciova

07/11/2023

I work for a local council and we began working with Gap HR a few months ago. I have found them an absolute pleasure to work with - very responsive, thorough and knowledgeable. Above all I feel that I am working with a friendly and empathic team who understand our needs and are dedicated to helping us achieve what we need to achieve. I am very grateful to have their support.

Claire Bird

11/10/2023

GAP HR has been supporting our business for a while now and they are very helpful and thorough in everything they assist us with, from the small to big issues. Great company to support your business. All staff are friendly and on point with all the knowledge they share. Thank you GAP-HR

Neath Afan Gymnastics And Activities

15/09/2023

It has been great working with Gap HR, their guidance has helped immensely with the day to day running of the business. The whole team are extremely responsive and knowledgeable which makes the experience a pleasurable one.

Will Cairns

27/06/2023

Great support from the whole team. The knowledge, advice and support that Gap HR give is second to none. They give me the confidence to know that i am doing the right thing. 👍

Jeff Wicks

06/06/2023

We are really delighted to have hooked up with Gap HR Services Limited – the team interpreted our brief perfectly and their advice and assistance was delivered in both a pragmatic and professional way. A big THANK YOU to both Carolyne and Cathy who steered us through the legislation with a best practice and smart approach. Gap HR’s sense of urgency in fulfilment and delivery matched our own so we can do nothing but positively recommend the team for your HR needs.

BCAS Ltd

28/04/2023

We receive excellent advice and service from the team at Gap. Professional, but helpful with any question big or small. They save us from many hours of debating if we should do x or y - just email Gap is the answer, which makes it easy for us and minimises mistakes - thank you Gap HR!

Jacqueline Shields

24/04/2023

Brilliant company and I highly recommend their services, professional HR services.

Robert Creer

13/01/2023

I have been using GapHR for many years and find them a great company to work with. All of the team I have worked with are very professional and experienced in many areas. I would highly recommend using GapHR as there services are fantastic.

Tommy Fisher

11/01/2023

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Who We Work With