You MUST understand
I have a SEAT Ateca.
It’s not the most fashionable car in the world, but I’ve had it for a few years, and it’s served me well.
SEATs come with a three-year warranty, which I’ve been keen to keep it alive, so I’ve headed to the local dealer each year for the service.
And I’d have kept going indefinitely, but the events of the last couple of months have changed all that.
I turned up for my service, waited in the queue and started observing the goings on at the front desk.
What was clear straight away was the distinction between the sales staff and the service staff – there were several sales guys standing around doing nothing and one harassed looking service staff member, running around like a headless chicken.
One of the serene looking salesmen make the mistake of approaching me and asking if he could help.
I explained what I was there for, and he responded:
“Oh sorry, I can’t help – I’m sales”
After uttering those words, he moved onto the next person, also in the service queue, asking the same question and giving the same response.
That was when I lost it: