No such thing

No such thing?

At the best of times, dealing with corporate monstrosities is pretty challenging.

Since Covid, it’s become an utter nightmare, with more barriers and irrelevant questions in every single interaction.

Take Thames Water as an example – they called me yesterday to book a date to install a water meter.

The guy on the other end of the phone sounded bored out of his brain, and clearly reading from a script, launched straight into the all too familiar Covid questions:

Is anyone self-isolating?
Is anyone in the vulnerable categories?
Has anyone in your household tested positive for Covid recently?
Does anyone have Covid symptoms?

So far, so standard.

I replied “no” to all of them, and then he explained that the earliest date that an engineer could come would be May 21.

Which made the four questions he asked completely pointless.

In five weeks, when the engineer turns up, we might have a Zombie pandemic, but any Covid infections will be long gone by then.

Equally, we might have been infected in the intervening period

I pointed this out to him and received the scripted response “I just have to ask the questions”.

As it turns out the old adage that there’s no such thing as a stupid question has its limits.

Are your staff asking inane questions of your clients?

Are they just ticking boxes, without engaging their brain?

How many more clients could you win and retain if you had humans talking to them, rather than the automatons they have at Thames Water?!

P.S. He couldn’t answer my Covid question as to whether the engineer coming into my house was tested daily or twice weekly for Covid – apparently my health and wellbeing is not as important as their engineer!

No such thing

Reviews

     EXCELLENT rating  
 Based on 37 reviews 
    
  
 
       It is great having Gap HR working with us for all our HR.  Brilliant company.
     
   Nick Jobson 
 05/12/2023
 
 
 
 
     I absolutely enjoyed my recent experience working with Gap HR. There are several aspects of their service that stood out to me. Firstly, their responsiveness is truly remarkable. Gap HR consistently demonstrated the fastest response time to all our communications, which not only streamlined our processes but also instilled a sense of confidence in their support.

Secondly, their expertise in HR solutions for medium and small businesses is unparalleled. Gap HR's in-depth knowledge and experience in this niche are highly valuable. Their ability to navigate the complexities of HR for smaller enterprises is a significant asset and brings peace of mind.

Lastly, the team at Gap HR is an absolute pleasure to work with. Their caring and dedicated approach goes beyond the ordinary, making them not just service providers, but trusted partners. They bring a level of commitment that is truly exceptional, and it's evident that they genuinely care about the success and well-being of their clients.

In summary, Gap HR has become our first and foremost point of contact for any employment law support. Their combination of responsiveness, expertise, and unwavering dedication makes them an invaluable resource in the realm of HR and employment law.
     
   Alisa Tolmaciova 
 07/11/2023
 
 
 
 
     I work for a local council and we began working with Gap HR a few months ago. I have found them an absolute pleasure to work with - very responsive, thorough and knowledgeable. Above all I feel that I am working with a friendly and empathic team who understand our needs and are dedicated to helping us achieve what we need to achieve. I am very grateful to have their support.
     
   Claire Bird 
 11/10/2023
 
 
 
 
     GAP HR has been supporting our business for a while now and they are very helpful and thorough in everything they assist us with, from the small to big issues.  Great company to support your business.  All staff are friendly and on point with all the knowledge they share.
Thank you GAP-HR
     
   Neath Afan Gymnastics And Activities 
 15/09/2023
 
 
 
 
     It has been great working with Gap HR, their guidance has helped immensely with the day to day running of the business.  The whole team are extremely responsive and knowledgeable which makes the experience a pleasurable one.
     
   Will Cairns 
 27/06/2023
 
 
 
 
     Great support from the whole team. The knowledge, advice and support that Gap HR give is second to none. They give me the confidence to know that i am doing the right thing. 👍
     
   Jeff Wicks 
 06/06/2023
 
 
 
 
     We are really delighted to have hooked up with Gap HR Services Limited – the team interpreted our brief perfectly and their advice and assistance was delivered in both a pragmatic and professional way. A big THANK YOU to both Carolyne and Cathy who steered us through the legislation with a best practice and smart approach.

Gap HR’s sense of urgency in fulfilment and delivery matched our own so we can do nothing but positively recommend the team for your HR needs.
     
   BCAS Ltd 
 28/04/2023
 
 
 
 
     We receive excellent advice and service from the team at Gap. Professional, but helpful with any question big or small. They save us from many hours of debating if we should do x or y - just email Gap is the answer, which makes it easy for us and minimises mistakes - thank you Gap HR!
     
   Jacqueline Shields 
 24/04/2023
 
 
 
 
     Brilliant company and I highly recommend their services, professional HR services.
     
   Robert Creer 
 13/01/2023
 
 
 
 
     I have been using GapHR for many years and find them a great company to work with. All of the team I have worked with are very professional and experienced in many areas. I would highly recommend using GapHR as there services are fantastic.
     
   Tommy Fisher 
 11/01/2023

Who We Work With

It is great having Gap HR working with us for all our HR. Brilliant company.

Nick Jobson

05/12/2023

I absolutely enjoyed my recent experience working with Gap HR. There are several aspects of their service that stood out to me. Firstly, their responsiveness is truly remarkable. Gap HR consistently demonstrated the fastest response time to all our communications, which not only streamlined our processes but also instilled a sense of confidence in their support. Secondly, their expertise in HR solutions for medium and small businesses is unparalleled. Gap HR's in-depth knowledge and experience in this niche are highly valuable. Their ability to navigate the complexities of HR for smaller enterprises is a significant asset and brings peace of mind. Lastly, the team at Gap HR is an absolute pleasure to work with. Their caring and dedicated approach goes beyond the ordinary, making them not just service providers, but trusted partners. They bring a level of commitment that is truly exceptional, and it's evident that they genuinely care about the success and well-being of their clients. In summary, Gap HR has become our first and foremost point of contact for any employment law support. Their combination of responsiveness, expertise, and unwavering dedication makes them an invaluable resource in the realm of HR and employment law.

Alisa Tolmaciova

07/11/2023

I work for a local council and we began working with Gap HR a few months ago. I have found them an absolute pleasure to work with - very responsive, thorough and knowledgeable. Above all I feel that I am working with a friendly and empathic team who understand our needs and are dedicated to helping us achieve what we need to achieve. I am very grateful to have their support.

Claire Bird

11/10/2023

GAP HR has been supporting our business for a while now and they are very helpful and thorough in everything they assist us with, from the small to big issues. Great company to support your business. All staff are friendly and on point with all the knowledge they share. Thank you GAP-HR

Neath Afan Gymnastics And Activities

15/09/2023

It has been great working with Gap HR, their guidance has helped immensely with the day to day running of the business. The whole team are extremely responsive and knowledgeable which makes the experience a pleasurable one.

Will Cairns

27/06/2023

Great support from the whole team. The knowledge, advice and support that Gap HR give is second to none. They give me the confidence to know that i am doing the right thing. 👍

Jeff Wicks

06/06/2023

We are really delighted to have hooked up with Gap HR Services Limited – the team interpreted our brief perfectly and their advice and assistance was delivered in both a pragmatic and professional way. A big THANK YOU to both Carolyne and Cathy who steered us through the legislation with a best practice and smart approach. Gap HR’s sense of urgency in fulfilment and delivery matched our own so we can do nothing but positively recommend the team for your HR needs.

BCAS Ltd

28/04/2023

We receive excellent advice and service from the team at Gap. Professional, but helpful with any question big or small. They save us from many hours of debating if we should do x or y - just email Gap is the answer, which makes it easy for us and minimises mistakes - thank you Gap HR!

Jacqueline Shields

24/04/2023

Brilliant company and I highly recommend their services, professional HR services.

Robert Creer

13/01/2023

I have been using GapHR for many years and find them a great company to work with. All of the team I have worked with are very professional and experienced in many areas. I would highly recommend using GapHR as there services are fantastic.

Tommy Fisher

11/01/2023

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Who We Work With