Steve Macri, Operations Director, Electric Star Ltd

“With the underperforming members of staff, Carolyne was able to create a map for us. She told us ‘You need to have this discussion with them and put this in writing and give them this deadline. And if this doesn’t happen then your rights are this’. She gave us the confidence to have tricky conversations with people as well as the roadmap for their improvement or their exit from the business.”

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