“ESL Europe approached Carolyne of GAP HR in July 2011 when we realised we needed professional help to update our Employee Appraisal system.
Carolyne worked closely with our senior management to introduce a new system, train our managers and monitor our progress. As part of the training, Carolyne sat in on the real-life appraisal sessions and gave our managers individual coaching and feedback on how the appraisals were carried out.
She also encouraged us to hold an Employee Engagement Survey for the first time. This has given us valuable feedback to build on in our next phase of growth. She has been a great source of knowledge of HR best practice and an inspiration.”