gap hr services logo white
HR Services and Employment Law specialist: For Employers
Menu
gap hr services logo white
HR Services and Employment Law specialist: For Employers
Call Us: 01491 598 600 Email Us: cw@gaphr.co.uk

  • Home
  • Services
    • Architects HR
    • Golf HR
    • Hospitality HR
  • Quizzes
    • Quiz
    • Redundancy Quiz
    • Contract Quiz
    • Disciplinary Quiz
  • Resources
    • Blog
    • Redundancy
    • Disciplinaries
    • FAQs
    • Contracts
    • Settlement Agreements
  • About us
    • HR Case Studies
  • Contact us

Filling the GAP in HR services: Substandard Salcombe

Written by Carolyne Wahlen

I was in Devon last week.  First stop Salcombe for a marketing seminar, and then client visits in Torquay.

It was my first few nights away since February, so hearing great things about one of the hotels in Salcombe, I decided to treat myself and book it, since that was where the seminar was.

And on paper, it ticked a lot of boxes.

Amazing location.


Good rating on Trip Advisor.


Lots of pretty pictures showing how beautiful it was.

Unfortunately this was a world away from the reality.

My “cosy inland room” offered 30cm of space between the bed and the wall, and nowhere to store my suitcase, which meant me clambering over it every time.  The lights didn’t work, and the wardrobe was stuffed full of dressing gowns so there was no more room to hang anything.

And it was no better once I was out of the room – staff were barely polite, with plenty of passive aggressiveness on display on the sun terrace, as they plonked down un-solicited bills and stalked away, with the clear message: “You should be leaving now”.

As a single female, it was very difficult to get any service, and when I did manage to obtain it, it was surly in the extreme.

After two days of sub-standard service in Salcombe, I headed to Torquay and the boutique B&B I’d booked.

If I’m honest, I didn’t have high hopes – if the 5-star hotel didn’t live up to its reputation, what hope was there for a bed and breakfast?

I needn’t have worried – the Hillcroft in Torquay was absolutely perfect.

Nothing was too much trouble for the friendly, helpful and informative owners, and my Morocco-themed room was beautiful and at least twice as big as my room in Salcombe, for a fraction of the price.

There’s absolutely no doubt that I’ll be recommending the Hillcroft to anyone who’ll listen, whilst warning anyone heading to Salcombe to avoid the hotel I stayed in like the plague.

And it’s a salutary lesson for anyone running a business.

It’s so easy to get complacent and assume that you can keep acquiring and retaining clients based on past reputation that you forget that you actually have to deliver.

Are you resting on your laurels, and taking customers for granted, or are you always innovating, looking ways to turn customers into raving fans?

Filed Under: Uncategorized

golf hr book

Click here to download


ticks

Never worry about going to tribunal again!

BOOK NOW!

Do it, before it's too late!

carolyne wahlen

About Carolyne

Carolyne has run a successful business since 2003, is a well-respected speaker, and author of all things HR. There are many, many business owners across the country who have had their very stressful employee issues magically disappear because they’ve teamed up with Carolyne and Gap HR.

Why Gap HR?

We exist to help you stay legal, compliant and profitable, without shelling out for an in-house HR manager. Over 180 clients benefit from the experience and expertise of the Gap HR team.

 

Call us on 01491 598 600

Email me on cw@gaphr.co.uk

 

Click here to download

Ask a Question

  • If you are an employee and feel that you have been treated badly, then we strongly advise you to contact ACAS:

    Call the ACAS Helpline on 0300 123 1100 for free support and advice.

    Simply get in touch and they'll provide you with clear and confidential guidance about any kind of dispute or query that you have about relationship issues within the workplace.

    You may want to know about employment rights and rules, best practice or you may need advice about a dispute.

    Whatever it is, just give ACAS a call, their team are on hand to respond within the hours: Monday-Friday, 8am-8pm and Saturday, 9am-1pm.

  • This field is for validation purposes and should be left unchanged.

Where our clients are:

View Gap clients in a full screen map

“We have been using Gap HR for several years now. Carolyne and her team are professional and efficient and we would not hesitate in recommending them for small businesses. It is a great relief to know we are supported by them for our HR advice and paperwork is kept up to date.”

Deb Green, Vermatech Pest Control

“I have been working with Carolyne and her team for 6 years now , when I first purchased 2Excel Logistics I found the HR scary as I wanted to do the right thing for my staff , with Gap HR on my side this all seemed easy and we have gone from 9 staff to 28 with no hassle what so ever , thank you to all at Gap HR”

Justin Wilkie, 2Excel Logistics

“So pleased to be working with Gap HR. They’ve straightened us out in no time. Their pricing is clear and they really know what they are talking about.”

Ashley Lewis, Wallingford Tiles and Bathrooms

“We are a growing company but do not have facilities in house yet for HR services in house. Gap HR is our go to service for all kinds of advice about HR for our business and we have found them very reliable, communicative and efficient. Would definitely recommend them”

Helen Gordon, Kitecreative

“Carolyne and team continue to provide great support to our business, with quick and accurate responses to help with our various HR needs.”

Gap HR Services Logo

“Gap HR have been at our side for a number of years now and are a great help in dealing with our HR needs”

Copyright © 2022 Name & Registered Office:

Gap HR Services Ltd.
Wallingford Road, Goring, Reading, RG8 0HN, UK
Phone: 01491 598 600

Company No. 08146299 | Contact us | Privacy & Cookies Policy | About this Website