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Call Us: 01491 598 600 Email Us: cw@gaphr.co.uk
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Workplace Solutions

Gap HR are Taking the HR Strain

Workplace Solutions is a Berkshire-based firm that provides buildings management support, cleaning, security and other services. Before hiring Gap HR, the company had been doing its own HR but only sparingly.

Alison Beal the HR Officer at Workplace Solutions takes up the story.

“Prior to me coming to the company, there wasn’t a lot being done in terms of HR. One of the directors was overseeing some of it. I arrived to do the HR administration/payroll. So, I looked after some aspects but not everything.”

“Among the potential issues were the possibility of account management going down the wrong track and worries about not applying employment law in the right way which could lead to problems later on if staff were to complain.”

One of the biggest concerns was that the employee handbook hadn’t been updated which is a business necessity as it informs staff members about what is expected of them. If employee issues arise that require disciplinary action it is essential that you can demonstrate they were made aware of policies, procedures and their responsibilities and duties.

When Gap HR was engaged the employee handbook was one of the first things they tackled.

“They now handle our employee handbook on a yearly basis, update our policies and deal with new office staff and our account managers who are out and about.”

Prior to outsourcing human resources to Gap HR, Workplace was hit by two employment tribunal cases which Carolyne Wahlen and her team helped them to safely navigate.

“They were with us from the start to the end. So, from whenever letters came in from individuals via their solicitors right through to the end results of the tribunal.”

Gap HR is helping in other ways too.

“We use their telephone service for when our account managers are out and about, and they need questions answered regarding individuals. They can ring up and get the answers they need.

“I’ve also attended a couple of workshops that Carolyne has undertaken with our account managers updating them on changes in employment law regarding sickness and working time directives and what they can and cannot do out in the field.

“We’re very happy with Gap HR. They offer a great service that’s there when we need it.”

 

Alison Beal

Workplace Solutions

Schedule a meeting with Carolyne

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• We exist to help you stay legal, compliant and profitable, without shelling out for an in-house HR manager.

• Our founder Carolyne has worked in people management since 1995, which means you’ve got decades of experience you can rely on.

• Over 170 clients benefit from the experience and expertise of the Gap HR team.

 


Call Us: 01491 598 600

 


email us: cw@gaphr.co.uk

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Where our clients are:

Mark Ghafoor, KCC Basildon

“Whether it’s a simple question or a more complex query, GAP HR have ensured that we have the most up to date knowledge of current legislation and processes to ensure we can offer the best support to our teams.
It is reassuring to know that expert advice is only a phone call or video conference away!”

Deb Green, Vermatech Pest Control

“We have been using Gap HR for several years now. Carolyne and her team are professional and efficient and we would not hesitate in recommending them for small businesses. It is a great relief to know we are supported by them for our HR advice and paperwork is kept up to date.”

Justin Wilkie, 2Excel Logistics

“I have been working with Carolyne and her team for 6 years now , when I first purchased 2Excel Logistics I found the HR scary as I wanted to do the right thing for my staff , with Gap HR on my side this all seemed easy and we have gone from 9 staff to 28 with no hassle what so ever , thank you to all at Gap HR”

Ashley Lewis, Wallingford Tiles and Bathrooms

“So pleased to be working with Gap HR. They’ve straightened us out in no time. Their pricing is clear and they really know what they are talking about.”

Helen Gordon, Kitecreative

“We are a growing company but do not have facilities in house yet for HR services in house. Gap HR is our go to service for all kinds of advice about HR for our business and we have found them very reliable, communicative and efficient. Would definitely recommend them”

“Carolyne and team continue to provide great support to our business, with quick and accurate responses to help with our various HR needs.”

“Gap HR have been at our side for a number of years now and are a great help in dealing with our HR needs”

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