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HR Services and Employment Law specialist: For Employers
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HR Services and Employment Law specialist: For Employers
Call Us: 01491 598 600 Email Us: cw@gaphr.co.uk

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Stephan Langton Inn

Dismissing an Employee without Conflict or Legal Challenges

In 2015, Anneliese Cameron and her partner took over the Stephan Langton Inn in Surrey, quickly turning it into an award-winning pub and restaurant. Initially, they handled HR matters on their own and used a standard employment contract template for their employees, practices common to many small businesses. However, an issue with a member of staff that had been bubbling away for some time needed to be addressed. The person was consistently failing to meet job expectations and so Anneliese sought professional advice on how to deal with the situation.
“The person wasn’t just letting themselves down but everybody else down. It was a senior position, and so very important within the business. I also needed to show other members of staff that I was dealing with it, because they were getting fed up with the fact that this person wasn’t doing their job properly, and it was having a knock-on effect through the rest of the team.”

Anneliese says the employee had been given plenty of opportunities to change their ways but failed to do so. The crunch point came when she decided to tell them their services were no longer required. She wanted to do so in a way that would be fair to the employee and that would result in no comeback.

The individual concerned had been working for the pub for less than two years and so would not be eligible for an unfair dismissal claim. However, they were on a three-month notice period which would then have taken them over the two years.
“I didn’t want to pay this person three months’ leave notice, but I also needed to come to an arrangement that was going to be fair and legally binding.”
Anneliese turned to Carolyne Wahlen and Gap HR having received a recommendation from a colleague.
“What I needed to be sure of was that there would be no comeback afterwards. I had an initial conversation with Carolyne which was very helpful. She guided me through what we could say safely. We had the meeting with the employee and it was all fine. Part of the advice was to offer this person an alternative position which they declined. So we parted company. There were no further issues with them.”
Following the successful conclusion of the former employee’s exit from the company, Anneliese engaged Gap HR to redo the staff contracts and the company handbook. Carolyne also offered advice and made recommendations about employees’ use of social media and how they should conduct themselves online, an area of increasing complexity and importance to businesses.
“The advice was about being careful what you write on social media and not bringing the company into disrepute.
“I’m very satisfied with Gap HR. They’re efficient and I know they are there if I need to call them about anything. And touch wood there haven’t been any further issues.”
Anneliese
Co-Owner – Stephan Langton Inn

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carolyne wahlen

About Carolyne

Carolyne has run a successful business since 2003, is a well-respected speaker, and author of all things HR. There are many, many business owners across the country who have had their very stressful employee issues magically disappear because they’ve teamed up with Carolyne and Gap HR.

Why Gap HR?

We exist to help you stay legal, compliant and profitable, without shelling out for an in-house HR manager. Over 180 clients benefit from the experience and expertise of the Gap HR team.

 

Call us on 01491 598 600

Email me on cw@gaphr.co.uk

 

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Ask a Question

  • If you are an employee and feel that you have been treated badly, then we strongly advise you to contact ACAS:

    Call the ACAS Helpline on 0300 123 1100 for free support and advice.

    Simply get in touch and they'll provide you with clear and confidential guidance about any kind of dispute or query that you have about relationship issues within the workplace.

    You may want to know about employment rights and rules, best practice or you may need advice about a dispute.

    Whatever it is, just give ACAS a call, their team are on hand to respond within the hours: Monday-Friday, 8am-8pm and Saturday, 9am-1pm.

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“We have been using Gap HR for several years now. Carolyne and her team are professional and efficient and we would not hesitate in recommending them for small businesses. It is a great relief to know we are supported by them for our HR advice and paperwork is kept up to date.”

Deb Green, Vermatech Pest Control

“I have been working with Carolyne and her team for 6 years now , when I first purchased 2Excel Logistics I found the HR scary as I wanted to do the right thing for my staff , with Gap HR on my side this all seemed easy and we have gone from 9 staff to 28 with no hassle what so ever , thank you to all at Gap HR”

Justin Wilkie, 2Excel Logistics

“So pleased to be working with Gap HR. They’ve straightened us out in no time. Their pricing is clear and they really know what they are talking about.”

Ashley Lewis, Wallingford Tiles and Bathrooms

“We are a growing company but do not have facilities in house yet for HR services in house. Gap HR is our go to service for all kinds of advice about HR for our business and we have found them very reliable, communicative and efficient. Would definitely recommend them”

Helen Gordon, Kitecreative

“Carolyne and team continue to provide great support to our business, with quick and accurate responses to help with our various HR needs.”

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“Gap HR have been at our side for a number of years now and are a great help in dealing with our HR needs”

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