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Pure Perfection Clinic

How HR Help Restored this Business Owner’s Confidence

According to Sara Cheeney, the founder and owner of Pure Perfection Clinic; a successful beauty salon in North Wales, employing staff is, “a rollercoaster and definitely the hardest part of running a business”. Like most companies, she started small and in the early days took advantage of free HR services provided by local government funding. However, as the business grew and she took on more staff Sara came to the conclusion she needed specialist HR help.

“The law changes all the time, and I didn’t have the skill to know what I needed to change. I met Carolyne a few years ago at an event and I thought what she did was really good and very professional.” It was a tricky issue with a member of staff that ultimately moved her to pick up the phone.

“During a staff meeting, a member of staff screamed at me which was obviously inappropriate. The person was trying to push me to give them more money and trying to get other members of staff to go against me.”

By the end of the day, the employee had walked out the door, but other members of staff were causing problems which made Sara doubt her abilities as a business leader.

“Carolyne was on the phone to help me very quickly and also helped me out of hours, which was amazing. We had frank conversations where she gave me reassurance that I was doing the right things and that I run a really professional company. I was doing everything right, and that was something I doubted when several staff were coming at me.

“She really helped me to keep me strong and ready to deal with everything in the right way professionally, giving me correct advice and helping to motivate me. This has made me more confident to run the business in a better way.”

“When you have a small business, you’re trying to operate the marketing, the HR and all the other business functions yourself. So when you can offload some of that to a professional, it takes the pressure off. I don’t have to worry about it. I also know that if there is a problem, I can call Gap HR and speak to someone about it and get the help I need before the issue becomes detrimental to the company.

“I sometimes get approached by people asking for business coaching. I appear to have fallen into that role. If they are looking for HR services, I often recommend they use Gap HR because I am that confident in what they do.”

Sara Cheeney

Pure Perfection Clinic

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Schedule a meeting with Carolyne

• We exist to help you stay legal, compliant and profitable, without shelling out for an in-house HR manager.

• Our founder Carolyne has worked in people management since 1995, which means you’ve got decades of experience you can rely on.

• Over 170 clients benefit from the experience and expertise of the Gap HR team.

 


Call Us: 01491 598 600

 


email us: cw@gaphr.co.uk

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Where our clients are:

Mark Ghafoor, KCC Basildon

“Whether it’s a simple question or a more complex query, GAP HR have ensured that we have the most up to date knowledge of current legislation and processes to ensure we can offer the best support to our teams.
It is reassuring to know that expert advice is only a phone call or video conference away!”

Deb Green, Vermatech Pest Control

“We have been using Gap HR for several years now. Carolyne and her team are professional and efficient and we would not hesitate in recommending them for small businesses. It is a great relief to know we are supported by them for our HR advice and paperwork is kept up to date.”

Justin Wilkie, 2Excel Logistics

“I have been working with Carolyne and her team for 6 years now , when I first purchased 2Excel Logistics I found the HR scary as I wanted to do the right thing for my staff , with Gap HR on my side this all seemed easy and we have gone from 9 staff to 28 with no hassle what so ever , thank you to all at Gap HR”

Ashley Lewis, Wallingford Tiles and Bathrooms

“So pleased to be working with Gap HR. They’ve straightened us out in no time. Their pricing is clear and they really know what they are talking about.”

Helen Gordon, Kitecreative

“We are a growing company but do not have facilities in house yet for HR services in house. Gap HR is our go to service for all kinds of advice about HR for our business and we have found them very reliable, communicative and efficient. Would definitely recommend them”

“Carolyne and team continue to provide great support to our business, with quick and accurate responses to help with our various HR needs.”

“Gap HR have been at our side for a number of years now and are a great help in dealing with our HR needs”

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