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HR Services and Employment Law specialist: For Employers
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HR Services and Employment Law specialist: For Employers
Call Us: 01491 598 600 Email Us: cw@gaphr.co.uk

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Nouveau Solutions

When Berkshire IT provider Nouveau Solutions met with Gap HR they decided that its own in-house human resources were sufficient…until a crisis loomed! Facilities Manager Adele Scott takes up the story.

“We first encountered Carolyne and Gap HR after a friend of a director suggested we talk to her. She came in and talked to us about what she offers and the different packNoveau-Solutionsages. It sounded great; however we were in no rush to jump on board as we had no real issues. I did most of it and while I’ve no real experience in HR I handled the contracts so we just didn’t need help… but things change!”

“About six months after that we had an internal grievance – relating to social media postings. A few months after that we had a disgruntled employee who went on long term sick leave and brought up issues she had with managers; basically we decided this is out of our league – get Carolyne in.”

“Obviously we didn’t have a package with her at the time so we paid as we went along and by the end of it knew this is what we need and had spent more than we would on a package. We learned the hard way, but it was a good way to learn as we ended up convinced of the value of the service.”

“It was great. It was totally out of our comfort zone and Carolyne came in and she didn’t just offer advice, she carried out an internal investigation as well. It made the process so easy and we were totally confident; it took the sting out of the whole situation when we were panicking. She told us not to panic, Gap HR could deal with it and she just took over and solved the problem.”

“Of course we signed up for a package after that and opted for HR in a Box which gave us unlimited telephone support and because they manage all the letters and manage all the templates for letters it saves us time and we know what we can and cannot say.”

“There have been issues and there have been a few times – maybe even more than a few times – when we have needed to get expert and accurate information, which is what Gap HR gives. They’ve produced all the documents we need and told us how to follow the correct procedures. Employment legislation is always changing and we are IT experts, not HR experts so we need to pass it over to someone who knows what they are talking about.”

“The good thing is if we want them to attend the office to talk things through then they will always do that, which is so reassuring. Or if we need them to get involved in a disciplinary or how we approach meetings with staff involved in disciplinary investigations.”

“For the company before Gap HR we had to muddle through and hope for the best. Now we don’t have to muddle through and hope for the best. Now we are wrapped in an HR security blanket.”

“I would definitely recommend Gap HR. Don’t muddle through HR it is a minefield and you should get the experts in. They are always going to part of our business; we are growing over the years and as you grow the problems grow and people become more aware of their rights, so you have to do everything in the right order. Everything changes and not getting HR right is a costly mistake to make.”
Adele Scott
Facilities Manager

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About Carolyne

Carolyne has run a successful business since 2003, is a well-respected speaker, and author of all things HR. There are many, many business owners across the country who have had their very stressful employee issues magically disappear because they’ve teamed up with Carolyne and Gap HR.

Why Gap HR?

We exist to help you stay legal, compliant and profitable, without shelling out for an in-house HR manager. Over 180 clients benefit from the experience and expertise of the Gap HR team.

 

Call us on 01491 598 600

Email me on cw@gaphr.co.uk

 

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Ask a Question

  • If you are an employee and feel that you have been treated badly, then we strongly advise you to contact ACAS:

    Call the ACAS Helpline on 0300 123 1100 for free support and advice.

    Simply get in touch and they'll provide you with clear and confidential guidance about any kind of dispute or query that you have about relationship issues within the workplace.

    You may want to know about employment rights and rules, best practice or you may need advice about a dispute.

    Whatever it is, just give ACAS a call, their team are on hand to respond within the hours: Monday-Friday, 8am-8pm and Saturday, 9am-1pm.

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Where our clients are:

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“We have been using Gap HR for several years now. Carolyne and her team are professional and efficient and we would not hesitate in recommending them for small businesses. It is a great relief to know we are supported by them for our HR advice and paperwork is kept up to date.”

Deb Green, Vermatech Pest Control

“I have been working with Carolyne and her team for 6 years now , when I first purchased 2Excel Logistics I found the HR scary as I wanted to do the right thing for my staff , with Gap HR on my side this all seemed easy and we have gone from 9 staff to 28 with no hassle what so ever , thank you to all at Gap HR”

Justin Wilkie, 2Excel Logistics

“So pleased to be working with Gap HR. They’ve straightened us out in no time. Their pricing is clear and they really know what they are talking about.”

Ashley Lewis, Wallingford Tiles and Bathrooms

“We are a growing company but do not have facilities in house yet for HR services in house. Gap HR is our go to service for all kinds of advice about HR for our business and we have found them very reliable, communicative and efficient. Would definitely recommend them”

Helen Gordon, Kitecreative

“Carolyne and team continue to provide great support to our business, with quick and accurate responses to help with our various HR needs.”

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“Gap HR have been at our side for a number of years now and are a great help in dealing with our HR needs”

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Phone: 01491 598 600

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