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You won’t guess what my festive ritual is….

Written by Carolyne Wahlen

I went in for my annual health check this week.

The “official” reason I go for a check each year is to ensure there aren’t any “hidden dangers”.

Unofficially, I want to see impact my dissolute lifestyle is having on my body, and whether I need to forego that extra mince pie (regardless of the outcome of the check, the answer is probably yes!).

I’ve been doing this little festive (!) ritual for the last five years, but last year I actually raised an official complaint.

You see, every time I’ve gone for the check (including last year), I’ve been sent a questionnaire to fill in the day before.

The following day, I’d turn up and be told to complete – by hand – the same details on a brand new identical form.

When I queried it, I was told that it was “because of data protection”, which is pretty much the same meaningless answer as “You can’t do that because of health and safety”.

For the first couple of years I merely disputed it, and when it didn’t get me anywhere I shut my trap.

But last year, enough was enough – I raised an official (and handwritten) complaint, suggesting that they had all the info electronically anyway, so why couldn’t they just print it off for me to sign?

And with that particular “beef” off my chest, I thought nothing more about it, until I returned this year, and hey presto, I was handed a printed and completed form for me to sign.

Bliss!

This put me in a good mood that lasted for the rest of the morning, seeing me through blood taking and the advice that I really should avoid the mince pies (and other nice things) a bit more!

What could you change in your processes to make your clients’ lives easier?

Even better, what are they currently moaning about but not telling you about (worst of all worlds), that’ll just take the addition of a proverbial straw to make them ex-clients?

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About Carolyne Wahlen

Carolyne is the founder and owner of Gap HR. She's seen what works in HR and what doesn’t, and has practical answers to real problems that small businesses can apply with immediate effect.

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• We exist to help you stay legal, compliant and profitable, without shelling out for an in-house HR manager.

• Our founder Carolyne has worked in people management since 1995, which means you’ve got decades of experience you can rely on.

• Over 170 clients benefit from the experience and expertise of the Gap HR team.

 


Call Us: 01491 598 600

 


email us: cw@gaphr.co.uk

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Where our clients are:

Mark Ghafoor, KCC Basildon

“Whether it’s a simple question or a more complex query, GAP HR have ensured that we have the most up to date knowledge of current legislation and processes to ensure we can offer the best support to our teams.
It is reassuring to know that expert advice is only a phone call or video conference away!”

Deb Green, Vermatech Pest Control

“We have been using Gap HR for several years now. Carolyne and her team are professional and efficient and we would not hesitate in recommending them for small businesses. It is a great relief to know we are supported by them for our HR advice and paperwork is kept up to date.”

Justin Wilkie, 2Excel Logistics

“I have been working with Carolyne and her team for 6 years now , when I first purchased 2Excel Logistics I found the HR scary as I wanted to do the right thing for my staff , with Gap HR on my side this all seemed easy and we have gone from 9 staff to 28 with no hassle what so ever , thank you to all at Gap HR”

Ashley Lewis, Wallingford Tiles and Bathrooms

“So pleased to be working with Gap HR. They’ve straightened us out in no time. Their pricing is clear and they really know what they are talking about.”

Helen Gordon, Kitecreative

“We are a growing company but do not have facilities in house yet for HR services in house. Gap HR is our go to service for all kinds of advice about HR for our business and we have found them very reliable, communicative and efficient. Would definitely recommend them”

“Carolyne and team continue to provide great support to our business, with quick and accurate responses to help with our various HR needs.”

“Gap HR have been at our side for a number of years now and are a great help in dealing with our HR needs”

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