HR Services and Employment Law specialist
Menu
HR Services and Employment Law specialist
Call Us: 01491 598 600 Email Us: cw@gaphr.co.uk
  • Home
  • Services
  • Quiz
  • HR Information Centre
    • Redundancy
    • Disciplinaries
    • FAQs
  • Blog
  • About us
    • Hospitality HR
    • Client Case Studies
  • Contact us

Yosemite

Written by Carolyne Wahlen

I’m “on the road” this month.  And no, I don’t mean driving to Newbury and Basingstoke.  I’m on the road like Jack Kerouac, cruising around America with my kids.

I’ve just got to Yosemite, which is one of the most beautiful places I have ever been.

If you’ve never been here before, Yosemite is one of the most beautiful national parks in the world, with amazing waterfalls, humungous sequoia trees and incredible clifftop views.

We’re heading off on a horse ride this afternoon, but I’ll tell you what, actually booking the horse ride was touch and go for a while…

A few weeks ago (back in the UK) I was on the National Parks website when I discovered that riding in the park is a possibility, but I couldn’t find any way to book online.

I hunted high and low for a website that provided more information and sold it, but I couldn’t find one ANYWHERE.

I headed back to the National Parks website, and finally came across a phone number.  But it was an American one.  Pricey, and I couldn’t be bothered to work out the time difference.  (Is it CST, MST or PST?)

SO I hit Google, looking for an email address to send my booking through to.  No joy.

Same on Facebook.  Nada.

Eventually I ended up calling the overpriced American number only to hear the message, “This number is unavailable. Please try again later” with no opportunity to leave a voicemail.  It almost goes without saying that I tried again later and the same thing happened.

I was a bit stumped.  So I headed BACK online, and eventually found a date that the stables opened.

So I took a punt on it and rang the day after their official opening date.

Wonders! A living, breathing human being answered. And was friendly and let me book a 2 hour riding session (will we regret that? Or will our behinds regret it?). But she didn’t take my card details, name, email address or telephone number.

I guess I shouldn’t have been surprised.  But there’s a big lesson: if you’re in a competitive market, you can’t rely on your customers being ultra determined to do business with you.  What they want is a solution that’s easy to achieve and the right price.

You can bet your bottom dollar that I’d have booked elsewhere if there were any other stables in Yosemite…

Filed Under: Uncategorized

About Carolyne Wahlen

Carolyne is the founder and owner of Gap HR. She's seen what works in HR and what doesn’t, and has practical answers to real problems that small businesses can apply with immediate effect.

Click here to download

Schedule a meeting with Carolyne

• We exist to help you stay legal, compliant and profitable, without shelling out for an in-house HR manager.

• Our founder Carolyne has worked in people management since 1995, which means you’ve got decades of experience you can rely on.

• Over 170 clients benefit from the experience and expertise of the Gap HR team.

 


Call Us: 01491 598 600

 


email us: cw@gaphr.co.uk

Click here to download

Where our clients are:

Mark Ghafoor, KCC Basildon

“Whether it’s a simple question or a more complex query, GAP HR have ensured that we have the most up to date knowledge of current legislation and processes to ensure we can offer the best support to our teams.
It is reassuring to know that expert advice is only a phone call or video conference away!”

Deb Green, Vermatech Pest Control

“We have been using Gap HR for several years now. Carolyne and her team are professional and efficient and we would not hesitate in recommending them for small businesses. It is a great relief to know we are supported by them for our HR advice and paperwork is kept up to date.”

Justin Wilkie, 2Excel Logistics

“I have been working with Carolyne and her team for 6 years now , when I first purchased 2Excel Logistics I found the HR scary as I wanted to do the right thing for my staff , with Gap HR on my side this all seemed easy and we have gone from 9 staff to 28 with no hassle what so ever , thank you to all at Gap HR”

Ashley Lewis, Wallingford Tiles and Bathrooms

“So pleased to be working with Gap HR. They’ve straightened us out in no time. Their pricing is clear and they really know what they are talking about.”

Helen Gordon, Kitecreative

“We are a growing company but do not have facilities in house yet for HR services in house. Gap HR is our go to service for all kinds of advice about HR for our business and we have found them very reliable, communicative and efficient. Would definitely recommend them”

“Carolyne and team continue to provide great support to our business, with quick and accurate responses to help with our various HR needs.”

“Gap HR have been at our side for a number of years now and are a great help in dealing with our HR needs”

Copyright © 2021 Name & Registered Office:

Gap HR Services Ltd.
Wallingford Road, Goring, Reading, RG8 0HN, UK
Phone: 01491 598 600

Company No. 08146299 | Contact us | Privacy & Cookies Policy | About this Website