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Tales of an HR Services Expert – Day 21: Another happy client!

Written by Carolyne Wahlen

KCC Basildon is a Korean-owned manufacturer of silicone compounds, antifoams and emulsions.

I started working with them on my HR Navigator package. Their line managers were good on the soft skills of managing, but unsure on the details of employment law. So we spent the next 12 months tightening up on exactly how to deal with issues and what to say when.

As part of this process I introduced an appraisal system.

There hadn’t been one previously due to it being an owner-managed business. Now with the new Korean ownership they needed to be able to integrate more formally with HQ in Korea, harmonising to a certain degree how pay rises, bonuses and promotions were awarded. The new appraisal system was one way of doing that. They also had cultural awareness training from Claire Snowdon at Expat Knowhow: Koreans have a whole different work and management style to the UK.

“Since starting work with Gap HR, we are all reaping the benefit of Carolyne’s knowledge and advice. The monthly training for managers, supervisors and team leaders is extremely positive on all fronts and there has been excellent feedback from the participants in the one-to-one and group sessions. This is a very valuable service from Gap HR, helping us to empower our line managers, nip staff issues in the bud and stay legal!”

Ian Watling, Managing Director

Filed Under: Business, Case Studies, Contracts of Employment

About Carolyne Wahlen

Carolyne is the founder and owner of Gap HR. She's seen what works in HR and what doesn’t, and has practical answers to real problems that small businesses can apply with immediate effect.

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Schedule a meeting with Carolyne

• We exist to help you stay legal, compliant and profitable, without shelling out for an in-house HR manager.

• Our founder Carolyne has worked in people management since 1995, which means you’ve got decades of experience you can rely on.

• Over 170 clients benefit from the experience and expertise of the Gap HR team.

 


Call Us: 01491 598 600

 


email us: cw@gaphr.co.uk

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Where our clients are:

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Mark Ghafoor, KCC Basildon

“Whether it’s a simple question or a more complex query, GAP HR have ensured that we have the most up to date knowledge of current legislation and processes to ensure we can offer the best support to our teams.
It is reassuring to know that expert advice is only a phone call or video conference away!”

Deb Green, Vermatech Pest Control

“We have been using Gap HR for several years now. Carolyne and her team are professional and efficient and we would not hesitate in recommending them for small businesses. It is a great relief to know we are supported by them for our HR advice and paperwork is kept up to date.”

Justin Wilkie, 2Excel Logistics

“I have been working with Carolyne and her team for 6 years now , when I first purchased 2Excel Logistics I found the HR scary as I wanted to do the right thing for my staff , with Gap HR on my side this all seemed easy and we have gone from 9 staff to 28 with no hassle what so ever , thank you to all at Gap HR”

Ashley Lewis, Wallingford Tiles and Bathrooms

“So pleased to be working with Gap HR. They’ve straightened us out in no time. Their pricing is clear and they really know what they are talking about.”

Helen Gordon, Kitecreative

“We are a growing company but do not have facilities in house yet for HR services in house. Gap HR is our go to service for all kinds of advice about HR for our business and we have found them very reliable, communicative and efficient. Would definitely recommend them”

“Carolyne and team continue to provide great support to our business, with quick and accurate responses to help with our various HR needs.”

“Gap HR have been at our side for a number of years now and are a great help in dealing with our HR needs”

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