gap hr services logo white
HR Services and Employment Law specialist: For Employers
Menu
gap hr services logo white
HR Services and Employment Law specialist: For Employers
Call Us: 01491 598 600 Email Us: cw@gaphr.co.uk

  • Home
  • Services
    • Architects HR
    • Golf HR
    • Hospitality HR
  • Quizzes
    • Quiz
    • Redundancy Quiz
    • Contract Quiz
    • Disciplinary Quiz
  • Resources
    • Blog
    • Redundancy
    • Disciplinaries
    • FAQs
    • Contracts
    • Settlement Agreements
  • About us
    • HR Case Studies
  • Contact us

Homeplay

Appointing the right staff to install high end home entertainment systems presented challenges for Homeplay Ltd Managing Director James Ratcliffe – which is why a friend referred him to Gap HR and the human resources skills of Carolyne Wahlen.

Homeplay“We need highly skilled and personable people to install our home entertainment systems and with the best will in the world people tell untruths in the interview which you only discover once they are working for you – and this is where I needed help!

“It was over two years ago we started working with Gap HR Services and we were referred to Carolyne by a friend who saw that we needed help with some staff issues. What started off as an ad hoc project soon turned into a long term relationship and we were able to put some systems in place.

“We have challenges with staff. What we do is very technical and we are often in the homes of high net worth individuals who expect a professional and courteous service and will expect us to get it right first time. Sadly not everyone has proven up to that task and they are employed by this stage – and need to be unemployed as a result.

“We have limited knowledge of employment law so it was really useful to have Carolyne and Mel at the end of the phone to ask when things went pear-shaped. They were always there to reassure us there was a solution – and provide it!

“One of our more interesting issues was dismissing an employee for gross misconduct after he punched his manager. Another gross misconduct was for stealing from the warehouse, where the guy wore a mask but used his company allocated van to transport goods – all captured on CCTV!

“We also discovered our contracts and handbooks were really not up to the task we needed, so Carolyne updated those for us and with her support we’ve changed our business model now and she is normally involved in the interview process. Crucially she is always available if an issue arises and I need quick and accurate advice before taking any action or decide that she needs to be involved more fully.

I would certainly recommend Carolyne and having her and the team at Gap HR available to help with the staffing issues that inevitably crop up is a tremendous weight off my mind and allows me to focus on the business.

James Ratcliffe, Managing Director

golf hr book

Click here to download


ticks

Never worry about going to tribunal again!

BOOK NOW!

Do it, before it's too late!

carolyne wahlen

About Carolyne

Carolyne has run a successful business since 2003, is a well-respected speaker, and author of all things HR. There are many, many business owners across the country who have had their very stressful employee issues magically disappear because they’ve teamed up with Carolyne and Gap HR.

Why Gap HR?

We exist to help you stay legal, compliant and profitable, without shelling out for an in-house HR manager. Over 180 clients benefit from the experience and expertise of the Gap HR team.

 

Call us on 01491 598 600

Email me on cw@gaphr.co.uk

 

Click here to download

Ask a Question

  • If you are an employee and feel that you have been treated badly, then we strongly advise you to contact ACAS:

    Call the ACAS Helpline on 0300 123 1100 for free support and advice.

    Simply get in touch and they'll provide you with clear and confidential guidance about any kind of dispute or query that you have about relationship issues within the workplace.

    You may want to know about employment rights and rules, best practice or you may need advice about a dispute.

    Whatever it is, just give ACAS a call, their team are on hand to respond within the hours: Monday-Friday, 8am-8pm and Saturday, 9am-1pm.

  • This field is for validation purposes and should be left unchanged.

Where our clients are:

View Gap clients in a full screen map

“We have been using Gap HR for several years now. Carolyne and her team are professional and efficient and we would not hesitate in recommending them for small businesses. It is a great relief to know we are supported by them for our HR advice and paperwork is kept up to date.”

Deb Green, Vermatech Pest Control

“I have been working with Carolyne and her team for 6 years now , when I first purchased 2Excel Logistics I found the HR scary as I wanted to do the right thing for my staff , with Gap HR on my side this all seemed easy and we have gone from 9 staff to 28 with no hassle what so ever , thank you to all at Gap HR”

Justin Wilkie, 2Excel Logistics

“So pleased to be working with Gap HR. They’ve straightened us out in no time. Their pricing is clear and they really know what they are talking about.”

Ashley Lewis, Wallingford Tiles and Bathrooms

“We are a growing company but do not have facilities in house yet for HR services in house. Gap HR is our go to service for all kinds of advice about HR for our business and we have found them very reliable, communicative and efficient. Would definitely recommend them”

Helen Gordon, Kitecreative

“Carolyne and team continue to provide great support to our business, with quick and accurate responses to help with our various HR needs.”

Gap HR Services Logo

“Gap HR have been at our side for a number of years now and are a great help in dealing with our HR needs”

Copyright © 2022 Name & Registered Office:

Gap HR Services Ltd.
Wallingford Road, Goring, Reading, RG8 0HN, UK
Phone: 01491 598 600

Company No. 08146299 | Contact us | Privacy & Cookies Policy | About this Website