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Filling the GAP in HR services: Cynicism gives way to desire

Written by Carolyne Wahlen

As you’ll know, from the many, many (many) emails sent out by retailers, last week was Black Friday – the one time of the year when my cynicism gives way to be desire for a bargain.

I’ve wanted a robot vacuum cleaner for ages, and the discount day gave me the perfect excuse to splurge.

Not that I needed much of an excuse – with two teenagers and a small dog in the house, there is A LOT of dirt brought in every day.

And when you add in the fact that I’m usually barefoot at home thanks to our underfloor heating (which I really wouldn’t be without), it’s fair to say that we need our ground floor vacuumed pretty much every day.

Thing is: life’s too short to be doing this, which means that for a long time I’ve just been putting up with a floor that really fails the ‘clean enough to eat off’ test.

However, I failed to make the most of its first few voyages, since I was so fascinated that I stood still and watched it at work.

And what was interesting is that it didn’t hoover the floor how I would (up and down in straight lines and section-by-section).

But that doesn’t affect its effectiveness.  Quite the opposite in fact – the floor was much cleaner than it would have been if I’d done it.

Now I know it works, I just run it every day, while I’m getting on with more important tasks – building the business and buying Christmas presents.

And there’s a salutary lesson for all of us that run businesses – the importance of letting go of tasks that are either low value, or don’t make the best of your skillset.

But not just that – it also demonstrates the importance of not micro-managing the tasks you’ve let go of.

Whether it’s someone doing your books or someone to help with your marketing, hire someone who’s competent and let them get on with it, within your parameters, without breathing down their neck.

They may not do it how you’d do it, but if they get the desired result, then that’s all that matters.

What can you let go of next year, and how much time will that win back for you?

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About Carolyne Wahlen

Carolyne is the founder and owner of Gap HR. She's seen what works in HR and what doesn’t, and has practical answers to real problems that small businesses can apply with immediate effect.

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• We exist to help you stay legal, compliant and profitable, without shelling out for an in-house HR manager.

• Our founder Carolyne has worked in people management since 1995, which means you’ve got decades of experience you can rely on.

• Over 160 clients benefit from the experience and expertise of the Gap HR team.

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Where our clients are:

Mark Ghafoor, KCC Basildon

“Whether it’s a simple question or a more complex query, GAP HR have ensured that we have the most up to date knowledge of current legislation and processes to ensure we can offer the best support to our teams.
It is reassuring to know that expert advice is only a phone call or video conference away!”

Deb Green, Vermatech Pest Control

“We have been using Gap HR for several years now. Carolyne and her team are professional and efficient and we would not hesitate in recommending them for small businesses. It is a great relief to know we are supported by them for our HR advice and paperwork is kept up to date.”

Justin Wilkie, 2Excel Logistics

“I have been working with Carolyne and her team for 6 years now , when I first purchased 2Excel Logistics I found the HR scary as I wanted to do the right thing for my staff , with Gap HR on my side this all seemed easy and we have gone from 9 staff to 28 with no hassle what so ever , thank you to all at Gap HR”

Ashley Lewis, Wallingford Tiles and Bathrooms

“So pleased to be working with Gap HR. They’ve straightened us out in no time. Their pricing is clear and they really know what they are talking about.”

Helen Gordon, Kitecreative

“We are a growing company but do not have facilities in house yet for HR services in house. Gap HR is our go to service for all kinds of advice about HR for our business and we have found them very reliable, communicative and efficient. Would definitely recommend them”

“Carolyne and team continue to provide great support to our business, with quick and accurate responses to help with our various HR needs.”

“Gap HR have been at our side for a number of years now and are a great help in dealing with our HR needs”

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