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Exela

Dilemma over Firing an Employee

Owning and managing a business means wearing many different hats. But there comes a time when human resources issues should be outsourced to a knowledgeable HR expert. Among the trickiest issues to navigate and get right is terminating someone’s employment. It’s a dilemma that was faced by David Holland, the CEO and founder of Exela, a company that helps small businesses use technology to drive their business forward and succeed.

Prior to connecting with Gap HR, David had been handling the HR side of things with contract templates he had written, been given or downloaded from the internet. But when it came to letting an employee go he knew he needed some expert assistance.

“I was having a bit of difficulty with it and I needed advice on what to do and how to handle that situation.

“The person was a salesperson and whether he was resigning or being fired was unclear. He wasn’t meeting performance targets and a conversation was being had around a renegotiation of how much I actually owed him. A car allowance was the biggest issue.”

David fired the employee who then went to an employment tribunal. It was at this point that he engaged Gap HR to clarify his legal obligations.

“They told me quite frankly what to do and what I was liable for. ‘Do exactly this and it will all be settled. You do have some money to pay, so just pay it and move on rather than let it drag out’”. David followed the advice and the matter was resolved quickly.

Following this episode, he decided to enlist Gap HR’s help to instil proper HR processes and procedures. “You get to a certain point as a business where you just don’t want hassle. And if the quantity of people that you’ve got associated with the business is big enough, the probability is that you are going to get some hassle somewhere along the lines from one of the individuals. Now, if it’s all taken care of I don’t need to think about it.”

Gap HR reviewed and re-did all of Exela’s contracts of employment and wrote a 140-page employment handbook which is available for all members of staff to consult whenever they want to. Since the issue with the former employee, David has also turned to Gap HR to draw up contracts of employment for two apprentices and for advice on how to handle absenteeism. He knows that help is only a phone call or email away.

“Compliant HR services is not something that is a phenomenal gain to the business but what it does for a business owner is take away worry, stress and potential issues. It just mitigates the risk. It means that there is someone there who has done the work that I would never have got round to doing, and it’s all taken care of. So it’s very, very reassuring.”

David Holland

CEO & Founder – Exela

 

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Schedule a meeting with Carolyne

• We exist to help you stay legal, compliant and profitable, without shelling out for an in-house HR manager.

• Our founder Carolyne has worked in people management since 1995, which means you’ve got decades of experience you can rely on.

• Over 170 clients benefit from the experience and expertise of the Gap HR team.

 


Call Us: 01491 598 600

 


email us: cw@gaphr.co.uk

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Where our clients are:

Mark Ghafoor, KCC Basildon

“Whether it’s a simple question or a more complex query, GAP HR have ensured that we have the most up to date knowledge of current legislation and processes to ensure we can offer the best support to our teams.
It is reassuring to know that expert advice is only a phone call or video conference away!”

Deb Green, Vermatech Pest Control

“We have been using Gap HR for several years now. Carolyne and her team are professional and efficient and we would not hesitate in recommending them for small businesses. It is a great relief to know we are supported by them for our HR advice and paperwork is kept up to date.”

Justin Wilkie, 2Excel Logistics

“I have been working with Carolyne and her team for 6 years now , when I first purchased 2Excel Logistics I found the HR scary as I wanted to do the right thing for my staff , with Gap HR on my side this all seemed easy and we have gone from 9 staff to 28 with no hassle what so ever , thank you to all at Gap HR”

Ashley Lewis, Wallingford Tiles and Bathrooms

“So pleased to be working with Gap HR. They’ve straightened us out in no time. Their pricing is clear and they really know what they are talking about.”

Helen Gordon, Kitecreative

“We are a growing company but do not have facilities in house yet for HR services in house. Gap HR is our go to service for all kinds of advice about HR for our business and we have found them very reliable, communicative and efficient. Would definitely recommend them”

“Carolyne and team continue to provide great support to our business, with quick and accurate responses to help with our various HR needs.”

“Gap HR have been at our side for a number of years now and are a great help in dealing with our HR needs”

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