Words are important. Any serious Scrabble player reaching for the dictionary will tell you that.
And when it comes to employment law, your choice of words couldn’t be more important.
I experienced this recently when a golf club committee member got in touch.
A member of staff at the club had submitted a grievance against the manager, and we’d worked on the response, which was a robust rejection of the grievance claims.
He’d agreed that we should (and must) reject the grievance, but he didn’t like the way the response was worded – too formal, too unemotional.